Outages for Bank of America's online customers

[OhioChick]

Source: AP

Tuesday, March 01, 2011, 5:12 PM

NEW YORK -- Customers of Bank of America are again having problems accessing their accounts online.

The Charlotte, North Carolina-based company says the outages began Monday and started again Tuesday around 1:30 p.m.

Tara Burke, a company spokeswoman, said the outages were the result of system upgrades over the weekend. She declined to say whether the company had anticipated that the upgrades would result in outages. But she said that no customer information was compromised and that the problems were not the result of hacking.

"We hope to have it restored as quickly as possible," Burke said.

Read more: http://www.cleveland.com/business/index.ssf/2011/03/outages_for_bank_of_americas_o.html

[aquart]

1. Not one BofA exec has gone to jail.

Have they?

[AnneD]

2. Upgrades......r.i.g.h.t....

that's the ticket.

[jimlup]

3. Bastards

I'll bet they'll try to charge late fees for the people who couldn't pay while their stupid system was down. And they want customers to sign up for "paperless statements". Yeah right, I'm really going to trust that their system will not go down when I critically need it. Better to stick with their god damn paper statements. Motherfucking cheap skate freeloading rich fucks.

Excuse me, I had to get that off my chest apparently.

[williesgirl]

4. I tried to pay my mortgage yesterday and couldn't. Called, gave em hell while I was

secretly hoping someone brought them down. rec'd

[Gin]

5. "system updating" was the standard reason given for a system that was down

It's the old customer service lie we were forced to tell customers.

[guyton]

6. bail on B of A!

I've moved from B of A to my local friendly credit union. You should too!

They're still not exactly liberal, but at least I don't have to be completely schizophrenic to use their services.

[Mybrokenchains]

7. do i smell anon?

[Bragi]

8. Anon... tap, tap, tap... Is that you? /nt

[seeviewonder]

9. When I first read the headline to the thread I thought they might have

had a hand in this. As a side note, wasn't Wikileaks supposed to be releasing some damning info about a major bank in 2011? It is now March 2011, but who's counting...

[Bragi]

10. The WL BOA project may have faltered

I read a while back the leaked data is unclear, confusing, highly technical and may not be of great public interest anyway.

My view is that they can't be expected to score a home run with every batch of leaks. However, because of pressures on the organization earlier, they may have over-hyped this haul of documents a while back, before they knew what they were dealing with.