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Edited on Wed Oct-20-04 10:39 PM by Lydia Leftcoast
because they tend to treat the passengers like so many cattle.
In order to pick up a Japanese airline, I had to fly to the West Coast on Northwest, and I had to deal with cancellations, delays, sardine seating, and bad, bad food (a bag of baby carrots with rotten spots on the way back, among other things).
I've heard so many other horror stories about bad service on planes, that it's no wonder that the airlines are losing money. Maybe if they actually treated passengers decently, they wouldn't always be searching for the lowest possible fare. Personally, I always look for the lowest fare, because I refuse to pay premium prices to be treated like so much cargo, and what's really hurting them, aside from high fuel prices, is that now business travelers, the former customers for their high-priced "full fare" coach tickets, are looking for the cheap fares.
Oh, by the way, the Japanese airline? The employees were utterly sweet and helpful when I had trouble making my connection (thanks to Northwest's delays), the cabin was roomy, the seats were comfortable, the in-flight personnel were sweet and helpful, the food was decent (if served in odd combinations--but that's Western food, Japanese-style), the beverages kept coming regularly and on-demand, we had seat-back TVs, and we both left and arrived on time. What a concept! I'd actually pay a couple hundred dollars extra for that kind of a flight, but it cost no more than flying a U.S. airline the same route.
ON EDIT: I don't really blame the flight attendants or check-in personnel. I knew some Delta employees in Portland, and they told of being nickel and dimed by management and of management decisions to nickel and dime the passengers.
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