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I called to complain when O'Reilly made that comment about the ACLU being a fascist organization that used lawsuits in the place of Panzers. I told the young woman in Consumer Affairs that I was an ACLU member, a veteran, and a taxpayer and that I recented such a comment. She had no idea what I was talking about, but took down my name and my complaint and thanked me for calling Nissan.
Well, a month goes by and I forget about it -- just another inane comment in an ongoing shitflood -- and then I get home tonight and I have a letter from William O. Bosley, Vice President, Customer Service, Nissan North America.
Dear Displaced:
Nissan is committed to providing you with a thoroughly enjoyable ownership experience. While we hope all our customers feel they have an exceptional relationship with us, we are continuously seeking ways to enhance our customer support process.........
(It goes on asking me to fill out a friggin survey! Just another chance to ferret out information for their nefarious purposes! BUT NO FUCKING MENTION OF MY COMPLAINT ABOUT O'REILLY AND HIS HATEFUL MOUTH!)
My response:
Dear Mr. Bosley:
I just received your letter about my discussion with Roophree S. at your Consumer Affairs Department on 1/12/04. I am a bit perplexed, as I called you folks to express my intense irritation with your company for sponsoring Bill O'Reilly's nightly hate-fest on Fox News, and you completely ignored the reason I called Ms. S in the first place. Now I understand that you folks must pay out millions of dollars weekly on market research and customer surveys. I know that information is power and that you must take every opportunity to mine for data. But you might have looked over my comments to your Consumer Affairs person so you could have at least sent me the correct form letter.
You see, it wasn't a warranty problem or anything at all to do with your cars that led me to make the call. It was Mr. Reilly's calling the American Civil Liberties Union (ACLU) a fascist organization, and making the comparison between ACLU legal actions (on behalf of people like Rush Limbaugh, for example) and German Panzers! Now I'm an ACLU member, an Air Force veteran, and a taxpaying citizen, and the fact that your company supports the rantings of this hateful and divisive "commentator" just annoys the hell out me.
Now Mr. O'Reilly is, of course, entitled to his opinion, it is still a free country despite the best efforts of Mr O'Reilly and his ilk. However, I think companies like Nissan that are always do damned concerned about their "image" shouldn't be giving cranks like this such a cushy platform from which to spew hate.
But you know, Mr. Bosley, what annoys me even more than your spsonsorhip of "The No Spin Zone"? It is that you sent me a form letter asking my opinion of the service I got from Roopshree S., and did not even respond to my concerns about the message your company is sending out by supporting such programming. Very poorly done, Mr. Bosley.
Suffice to say, I don't feel that I have "an exceptional relationship with" Nissan, and I will never even consider buying a Nissan, as your handling of this matter tells me that you are not a company that takes pride in your affairs. I will also share these views with anyone that should ever ask my opinion of automobile brands.
And finally, to answer your question, Roopshree S. was pleasant enough, although it was clear that she had no idea who Bill O'Reilly was, what the ACLU was, or why I might be upset at being called a fascist! I suspect that outsourcing of jobs to India is also part of Nissan North America's continuous search for "ways to enhance" your customer support process. Fits in perfectly with my view of Nissan's corporate image.
I hope my feedback makes a difference!
Never been more sincere in my life,
Displaced
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