Here's the sample "real world" dialog. Posting here to make it easier to read (it spans a couple posts on TableTalk):.
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When knowledge people do try to influence belief people, they are unlikely to make progress unless they make some changes in how they communicate. I thought it might be helpful to illustrate some of these changes with a "real life" example.
The July 20 exchange between Al Franken and Mark Luther (the Franken Show's resident dittohead) provides a good example of a typical "knowledge person vs. belief person" exchange.
------- Summary of Franken-Luther Argument -------The exchange is about Rush's characterization of Wilson's actions. Mark Luther believes Rush's assertions that:
Point 1. In his 2/11/03 Op Ed, Wilson expressed agreement with Bush. That is, Wilson agreed that Saddam was a bad guy and we'd have to take him out.
Point 2. Six months later Wilson is supposedly outraged about it. He changed his tune because he suddenly got hired on to the Kerry campaign as an advisor.
The conclusion is essentially that it was Wilson, not the Bush Regime, did something bad.
Franken takes apart the assertions:
Counterpoint 1. To support the notion that Wilson agreed that we would have to take out Saddam, Rush read a quote from the 2/11/03 Op Ed. He implied the quote was the conclusion of of the piece. The quote was not an assertion that "we had to take Saddam out" (a point Luther concedes), and was actually from the middle of the piece. Contrary to Rush's characterization, Wilson concluded that
"We should do everything possible to avoid the understandable temptation to send U.S. troops to fight a war of "liberation" that can be waged only by the Iraqis themselves. The projection of power need not equate with the projection of force."
So, Rush is lying about the conclusion of the piece.
Counterpoint 2. From Wilson's July 6, 2003 NYT piece: "The next day
Franken’s conclusion: “The reason Wilson "changed his tune" is that in March, ElBaradei (IAEA Director General) revealed that the documents that served as the basis of the Niger Unraniam allegations (docs he had been begging from the US) were forgeries. After that, and only after that, Wilson contacted the WH and said "Hey, you guys made a mistake and need to correct it"
After mentioning a couple other lies, the argument concludes with the following exchange. A version of the exchange with commentary follows in the next post.
------------ Conclusion of Franken-Luther Argument -------------Franken: "What he
is implying here are a whole bunch of things that aren't true. And you know what, because you are a typical Rush listener, you draw the same conclusion that he wants you do draw. This is exactly the kind of thing he does all the time, and he fools you Mark. YOu are fooled."
Luther: Do you think we know everything there is to know about the Wilson-Plame affair yet?
Franken: That's not the question. The question is, do you feel misled?
Luther: No, I don't feel misled.
Franken: Well then you are a fool Mark, you are being a fool.
Luther: Well, maybe I am, but we all know this is complex enough that I don't think all the facts are out yet. I don't think anyone really knows the whole
Franken: (talking over) He tells you this is the conclusion of the piece. He implies that a week after the thing he's supposed to be outraged by this. Knowing that in his Op Ed piece, he had said, immediately after the speech, he said, I was confused by this, I thought he must have been talking about some other country. Rush has to know that. Rush must have read the Op Ed piece. The piece he wrote in the Times.
Luther: I'll grant you that. I'll grant you that. Rush did report on that Op Ed piece to give it his own slant. And you have clarified that by reading
Franken: (talking over) And this was the piece that you selected Mark
Luther: That's right
Franken: and I'll show you time and time again this man is lying to you, and you are a fool for believing him.
Luther: Alright, but let's
Franken: (talking over) All right, gotta go.
---- Conclusion with Commentary ----
Franken: "What he is implying here are a whole bunch of things that aren't true. And you know what, because you are a typical Rush listener, you draw the same conclusion that he wants you do draw. This is exactly the kind of thing he does all the time, and he fools you Mark. YOu are fooled."
Luther: Do you think we know everything there is to know about the Wilson/Plame affair yet?
PMK comment: This response is a red flag that you are dealing with a belief person. Luther has adopted Rush's conclusion. He believes what he believes. The conclusion is valid and there must be other facts out there that make it so.
Franken: That's not the question. The question is, do you feel misled?
PMK comment: Asking, "Do you feel misled?" is asking a belief person to reverse a belief they have adopted, and to do so in the same way a knowledge person would. It is not productive to seek admissions of error from belief people. When they adopt a new belief, they do so without such re-evaluation. Sometimes, they'll even deny they held a contrary belief before.
It would have been more effective to respond "Yes, we have all the facts."
A response like this is tough for knowledge-based people because they know that absolute knowledge is rare. But, we do in fact know everything necessary to reverse the beliefs Luther has adopted. As a belief person, Luther has not actually based his belief on the items Rush cited, so expecting him to revisit those items in light of the new information is unproductive. Luther has adopted Rush's conclusion. Once adopted as a belief, Luther will seek some "out" to hang on to it.
Rather than expecting Luther to draw the correct knowledge-based conclusion from the new information, it would be more effective to assert the correct conclusion with confidence in a way that leaves no exits. For example, "Yes, we know everything we need to know. Rush is wrong. You are wrong. When Wilson learned that the administration had misled the nation and would not correct their mistake, he did the patriotic thing. He told the American people the truth."]
Luther: No, I don't feel misled.
PMK comment: The exchange would have gone in a different direction had Franken responded as suggested above. Luther probably wouldn't have given up Rush's conclusions, but if Franken continued to respond in a way that left no outs, Luther's inability to find an exit would make it more difficult to hang onto the erroneous belief, particularly when a clearly stated opposing conclusion is rattling around in his head.
Franken: Well then you are a fool Mark, you are being a fool.
Luther: Well, maybe I am, but we all know this is complex enough that I don't think all the facts are out yet. I don't think anyone really knows the whole
PMK: When Luther says, "Maybe I am" he isn't thinking he could be a fool, so don't take it as a concession. He is thinking "Maybe I am, but I know I'm not." A direct response that closes the loophole is in order. Any "maybe, maybe not" response from a belief person should be addressed in this way. For example, in this case, Franken might have said, "No maybe about it. If you don't think Wilson was right to expose a lie that was leading us into a war, then you are a fool."
Franken: (talking over) He tells you this is the conclusion of the piece. He implies that a week after the thing he's supposed to be outraged by this. KNowing that in his Op Ed piece, he had said, immediately after the speech, he said, I was confused by this, I thought he must have been talking about some other country. Rush has to know that. Rush must have read the Op Ed piece. The piece he wrote in the Times.
Luther: I'll grant you that. I'll grant you that. Rush did report on that Op Ed piece to give it his own slant. And you have clarified that by reading
PMK: Although he "grants" Rush "slanted" some details, he still has loopholes -- e.g, we don't know everything -- that allow him to hang onto the belief that it was Wilson, not the Bush Regime that did something bad.
Franken: (talking over) And this was the piece that you selected Mark
Luther: That's right
Franken: and I'll show you time and time again this man is lying to you, and you are a fool for believing him.
Luther: Alright, but let's
Franken: (talking over) All right, gotta go.
PMK: Cutting off like this can be productive, but only after you have made statements that leave "no exit." You can leave belief person sputtering.]