that is doing it.
Dear Mr. CEO:
I hope you know you lost me as a customer of Allstate Motor Club today. Let me tell you why.
Back in August 1, 2005, when my husband’s and my membership became due, I telephoned your customer service to advise them that my husband was deceased as of December 2004 and that I would be renewing our membership in my name only.
The young man, with an American accent, said he would change the records and give me a discount on my membership fee reducing it from $86.40 for two members to $64.80 for one member. He told me to line out my husband’s name in the address and write my name in its place and to line out the amount and print in the amount of $64.80. He in the meantime changed the information on the computer and all I had to do was mail in the corrected invoice with a check. I did that the very same day.
So in the meantime I was getting invoices in my husband name that I ignored because you had cashed my check and I assumed the billings were crossing in the mail. Then I got a bill for $21.60 in my name, which I also ignored, because I had already paid $64.80. I thought it was a glitch that would work itself out. I never imagined that I wasn’t covered by the membership during this time BECAUSE NO ONE INFORMED ME NOR RETURNED MY MONEY TO INDICATE SUCH AN ACTION!
On October 10, 2005, I got a telephone call from Allstate Motor Club asking why they had lost me as a member. When I told them you hadn’t lost me, they said I would have to talk to customer service the next day to straighten this out.
Okay, I had a day’s chores ahead of me when I called and I hate dealing with any customer service type calls unless I absolutely have to because they eat up so much of your time, most of it listening to garbage music. This proved to be no different. The first call couldn’t connect and hung up on me. The second call a young man with an unpronouncable name couldn’t hear me. The third call I got a young woman with another unpronouncable name and a strange British accent.
I explained the situation to her and she said the money was refunded to me, which it wasn’t. She said it was in the mail or process of being refunded. She also said my membership was $108.00, a figure I hadn’t been aware of until now. She then recommended that I get a new membership, since this one was cancelled. I was horrified to know that I hadn’t had emergency towing since August 15, 2005. I am an old woman with osteosporosis, who lives in a rural area. If I get a flat tire I don’t have the strength to change it. This is why I have the membership.
Yet, I agreed to the new membership. She said she was putting me on hold and then I got disconnected. Well, buh bye to you. That was the last straw. I went on line and accessed another company. I was registered and issued a membership card in five minutes over my computer for a yearly fee of $66.00. What a difference!
Also, this business of outsourcing American jobs to foreign countries is very unpatriotic in my opinion. I don’t renege the people getting jobs, but not at the expense of Americans going without jobs because of it. You are sending our premiums and memberships paid money out of the country. It’s not being spent here to boost our economy but there. No one will convince me that they are buying American goods, because they are not. The goods they buy are being manufactured in other foreign countries. We don’t see the money here, where it counts.
So, this was kismet or destiny really. I wasted my whole morning because of your incompetence and the inefficiency of your system because you think you are helping your bottom line by shipping American jobs overseas. If you consider bringing those jobs back here where they belong, I might consider doing business with you again but not before.
Sincerely,
Any suggestions? Is it too rough. I really am pissed.
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