Deja Q
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Mon Apr-26-04 05:23 PM
Original message |
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I cancelled Compuserve in mid-Feb, having switched to DSL.
Compuserve had cost $9/mo.
I hadn't heard from them until today. From a debt collector saying I owe compuserve $19.90 (2 months' usage) - from a period of Feb 7 to March 7. (that's 1 month, when did compuserve double their rate?)
While I agree I do owe $9 for the month I had used, I should not be billed for 2 months' worth and I should have gotten a bill from Compuserve in the first place, who I haven't heard from since cancelling them!
:grr:
Worse, I've tried talking with them before. They don't listen.
How should I best approach this? I will call, but I don't expect them to listen...
thx.
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CO Liberal
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Mon Apr-26-04 05:28 PM
Response to Original message |
1. I Have to Keep Them Until July |
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In order to get a $400 rebate on my H-P PC, I had to agree to subscribe to CompuServe for three years. It's up in July, and I'm planning to move to People PC.
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Deja Q
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Mon Apr-26-04 05:29 PM
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As with customers ditching AOL (which also owns compuserve), compuserve users may be equally unfortunate... :-(
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Loco_moco
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Mon Apr-26-04 05:36 PM
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3. Do you have documentation... |
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of when you cancelled Compuserve? If I remember correctly, they say that you can either cancel online, via telephone, snail mail, or via FAX...
When I cancelled them out of my life, I 1)called, 2)sent them a registered letter, and 3)FAXed them, keeping my little FAX reciept... also when I called them, I got the persons name and contact number...
sure enough... it took them about two months to cancel our account, and they attempted to bill us... but when I presented them with the documentation... they dropped all their claims...
Good Luck..., I hope it all works out for you...
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Deja Q
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Mon Apr-26-04 05:44 PM
Response to Reply #3 |
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I don't. I did it over the phone. They told me of a 2 month free offer, which I declined.
The company should use the money it saves by offshoring the workers into fixing their billing service protocol. This is an outrage...
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bigwillq
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Mon Apr-26-04 05:49 PM
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My sister has it on her laptop at home. She thinks the rates are cheap though. Whatever.
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Book Lover
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Mon Apr-26-04 05:50 PM
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6. Compuserve is still alive? |
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Well, their balls do seem to be swinging low with this one! It makes sense that you should have received a regular bill - was it automatically handled when you were a regular customer? If you have dealt with them before and found them unresponsive, hmmmm... what do you think of calling the 800 number and immediately asking for a supervisor? I would ask for a copy of the original bill that is now in collections (which happened awfully fast IMHO...)
Best of luck.
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DU
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Thu May 09th 2024, 01:01 AM
Response to Original message |