I'm fricking Pissed Off and I wanna scream!

[The empressof all]

I have saved for over two years to buy a new sofa which was delivered today. Not only did they forget to bring the two extra froo frooie pillows I ordered with it they didn't put the stain protection stuff that I ordered on it.

I have two dogs and I'm even afraid to sit on the damn sofa now let alone even let them in the room.

All my joy has been sucked! I called the show room and talked to the sales rep who now is saying I didn't get charged for the fabric protection.

That's NOT the freaken point! I'm waiting for them to call me back and my SO is saying they probably won't get back to me until Monday when the manufacturer opens.

This was a very expensive purchase for me and I want what I want and I want it NOW!

Am I being a crazy-loonie, customer service person's nightmare?

And you know what I don't even give a shit if I am!

Thanks for letting me rant.

[Shoeempress]

1. No, you've been f'd. Making these points in a loud voice in the showroom,

tomorrow when they are busy, will probably get you a faster resolution.

[Francesca]

2. In the meantime throw some sheets over the couch

so you don't have to worry about stains.....

[jdots]

3. it's a law furniture salespeople MUST BE JERKS

they make car sales people look good. RANT ON and do it there,when in dought, fall on the floor of the place and cry.it takes guts but works every time

[EmperorHasNoClothes]

4. Who did you buy from, if you don't mind my asking?

We ordered a dining room set from Zierks (a local branch of Thomasville) and it was a NIGHTMARE. After six months, dozens of phone calls, and at least four attempts to replace or repair incorrect / broken / faulty / poorly made pieces, they FINALLY got it right.

We also had a problem with a bathroom cabinet that had to be replaced three times, and STILL wasn't right. Finally they just gave the incorrect one to us and refunded our money. We made it work, but it wasn't entirely worth the trouble.

One thing I learned: always carefully inspect the furniture when it is delivered, and don't sign anything or accept delivery unless it is absolutely, 100% correct. If it's not right, tell them to take it back and fix it. It may suck having to wait longer for the furniture, but once it's delivered and signed for, you have no recourse other than taking them to court if they decide to screw with you.

Also, pay with a credit card, but NOT a store-branded card. If you pay with the card AND follow the above instructions about not accepting delivery, then you have the credit card company on your side if trouble comes up.

On edit:
Also, it's worth paying for delivery if the item is in any kind of packing that prevents you from fully inspecting it. If you pick the item up at the store, sign for it, and wait till you get home to inspect it, you will be in the same situation as if you didn't inspect it before signing for it on delivery.

[The empressof all]

12. I got it from a store I aways buy furniture from

Bassetts. They are usually a great place to buy from and have good quality stuff for fairly reasonable prices. In fact I have been replacing all of my furniture over the course of the past few years. I figured, I'm turning 50 soon so I should have decent furniture at least once in my life. I have purchased several pieces from this company over the past year and have been satisfied.

[sallyseven]

5. I feel your pain

Happens a lot.

[loveable liberal]

6. i wouldnt bother with the stain protection, its hazzardous

anyting happens i would use a product called "spot shot" works like a dream. In two months you wont care what happens anyway....

[miss_kitty]

7. Well now they should OFFER you the protection at no charge

what? they write up an order wrong and you have to suffer for it?

talk to them really nicely. Chances are, the people who fucked up won't be answering the phone. The phone answerers though have the power to give you freebies to keep you sweet. They don't want you to give them shit word of mouth.

I used to work at Nordstrom. If we got someone who had been wronged, we of course would make it right. But HOW right we made it was nearly almost proportional to the callers' attitudes. Nice got more-correction of the mistake (bare minimum) and maybe a Gift Certificate (not large-just for a nice coffee and a pastry), or write off extra finance charge (instead of the month the error occured in, maybe the previous month charges too, PLUS a hold on the current month's fc)...
:evilgrin:

[samplegirl]

8. Hell NO

and tell them to come out and give you the fabric protection just
because they forgot your foo foo pillows or tell them to send the
truck to pick it back up! Go ahead act like a Republican!

[samplegirl]

9. that protection shit is no better

than 2 cans of ScotchGuard!!!!!and you can cover it better doing it
yourself....way cheaper

[Jasper 91]

10. I'd move it out of the way , if you've got space

And just use your old sofa . Don't be tempted to use it , or the shop may not accept it back if you , (or your dogs ) , get it dirty . Don't let the shop fob you off , and put your complaint in writing too .

Wubette , your poor dogs shouldn't be locked out of that room , if they are used to going in there or they'll be wondering what they've done wrong . I have three dogs and they don't like any change to their routine whatsoever , so I empathise with your situation . :hi:

[detroit]

11. If you put the purchase on a major credit card...

...You can pretty easily put the payment on hold for a couple months till you get satisfaction. Do that (assuming you used a card), it'll give you leverage.

In any event, go to the store manager AND (if the store is part of a chain) a district manager. You need someone with the power to say yes to what you want. Sales staff and customer service don't always have the power to say anything but no.

[The empressof all]

13. They are coming on Wed.

After screaming at two people they are coming on Wed. to put the poison on the furniture. I have always heard that the fabric protection plan was junk but this one will come out and clean the furniture if there is a spot on it for the next 5 years. It gave me peace of mind.

I've wrapped the couch in flannel sheets because we already moved out the old sofas to make room for this one.

The folks at the store were actually very nice even though I wasn't.

We'll rent some movies tonight and the family including the dogs will curl up on the flannel sheeted sectional.

Thanks all--I'm going to go eat some gin soaked raisens and relax