Today's Customers from Hell

[jmowreader]

One was mine, one was in the decor department and the decor associate told me about her.

Mine first. Two guys came up looking for a power attic vent we don't carry--one with both a thermostat and a humidistat. "We bought them in this store twelve years ago, why don't you have them now?"

'Well, sir..."

"You shouldn't have discontinued them. Lots of people bought them."

'Yes, but...'

"Can I get my money back on this gift card I bought thinking you'd have the fan I wanted?"

'Go see Special Services.'

Now, if I'd have been able to get a word in edgewise, perhaps I'd have pointed out that manufacturers do change their models somewhat, and though Leslie Locke may have made power attic vents with humidistats (it measures humidity) twelve years ago, they certainly don't now. I may have also been able to point out that my store wasn't even HERE twelve years ago, or anywhere else in town for that matter--we celebrate our tenth anniversary in Fayetteville in April.

The decor department CFH was worse. Some woman approached our decor associate and told her to call Lowe's right now. "Yes, ma'am, I will call them for you as soon as I finish with this customer (she was cutting a lot of blinds at the time), or you can use our phone. Just dial 9 to get out, and the number is (gives her Lowe's number)."

'You a piece of shit! You ain't shit to me! Dammit, I told you to call Lowe's for me. Now I'm gonna get you fired for abusing a customer!"

Fortunately for the blinds associate, at Home Depot we don't run on a strict "the customer is always right" policy; sometimes the customer is very wrong. Like today. There was a thorough investigation, in which the poor woman getting the blinds cut was asked what happened. Comments from customers like "I'm surprised Cindy (once again, all names changed to protect the guilty) didn't punch that woman in the mouth, she sure needed it and I wouldn't have seen a thing" is not helpful to your case.

We still have the blinds associate. We threw the pissed-off customer out of the building.

[ayeshahaqqiqa]

1. Sorry for your bad day

Rest assured, when I go to stores in Fayettenam (our name for that town), I try to always be nice.

[DainBramaged]

2. Home Depot, the Wal-Mart of hardware

I know you need the job, but Lowe's is employee friendly, and if there is a Costco nearby, they are the best to work for.

Rememember this. Thousands of folks have been injured in Home Depot by 'hardware' falling from above. And every lawsuit was quietly settled. Ask your manager how many have died.

I support my local hardware store. I will not give in to the big box retailers. I have NOT shopped at Home Sleezpo in nearly three years, and only recently found that Lowe's is not worth the drive over my local store.

Home Depot is NOT my idea of a corporation that has compassion for anyone or anything. Except their stockholders.

[Cyrano de Birdiac]

6. Lowes

I worked for Lowes for 8 months.

They were so employee friendly that they had a policy that no one could work more than 38 hours; so we were all part time.

My favorite deal was how they would check the day's take and close 30 minutes early to save salary. That was 8 of us at 8 dollars an hour. So we lost $4 out of our $56 so the store could save $32. Somehow I think that $4 meant more to me than the $32 meant to Lowes.

[Spinzonner]

3. Wasn't the Valium Hypodermic handy ?

[jmowreader]

5. Naw, guys who buy shit two years before the store opens need Thorazine

[celestia671]

4. Perfect Place to vent about those wonderful customers!

www.customerssuck.com

[Autobot77]

7. I visited that site or a site like it a few years back

I stopped because it was infested by repukes bashed liberals constantly and tried blame customers being assholes on liberals. It may be different now, though I just thought I'd warn you.