Cuban_Liberal
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Thu Jan-13-05 08:17 AM
Original message |
Clueless customers, Chapter 47... |
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Although it's not received the same media attention that S. CA, AZ, NV and UT have, we have also had torrential rains here in the Midwest; at our house we got 7.9 inches between 8:00 p.m. last night and 3:00 a.m. today, and it's still coming down. We are under a flash-flood warning until 1:30 p.m. this afternoon. Any way...
One of our carriers lives in a rural area and his house is cut off at the moment by two creeks which have left their banks and covered the road to his house, so I had to deliver his rural route this morning. It took about twice the normal time to deliver the route, due to high water over many rural roads, etc. . One customer lives way off the road and there is a creek between the road and the customer's house; this morning, the bridge spanning the creek was covered in about 2 feet of fast-running water, so I didn't deliver her paper.
About 15 minutes ago, this customer called to complain about not getting a paper this morning. I politely explained to her why she didn't get one and told her that she would get today's paper with tomorrow's paper, assuming the water had gone down enough to make her bridge safe enough to drive across--- a perfectly reasonable solution, I thought. She did not agree, apparently, because she told me "If you can't deliver it today, I don't want it at all, and you can just cancel my subscription".
Consider it done, lady.
:wtf::eyes::grr:
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shoelace414
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Thu Jan-13-05 08:18 AM
Response to Original message |
1. you mean you don't have a Canoe? |
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Edited on Thu Jan-13-05 08:19 AM by shoelace414
:)
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Cuban_Liberal
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Thu Jan-13-05 08:19 AM
Response to Reply #1 |
Lefta Dissenter
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Thu Jan-13-05 08:20 AM
Response to Reply #1 |
3. that's SO 'last year'... |
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I was thinking helicopter...
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Cuban_Liberal
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Thu Jan-13-05 08:23 AM
Response to Reply #3 |
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It takes a LOT of $.11/copy profits to buy a chopper, methinks.
;)
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shoelace414
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Thu Jan-13-05 08:26 AM
Response to Reply #4 |
5. have the shareholdrers buy it |
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and give yourself a nice bonus.
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Cuban_Liberal
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Thu Jan-13-05 08:40 AM
Response to Reply #5 |
9. You obviously have me confused with.... |
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Edited on Thu Jan-13-05 08:47 AM by Cuban_Liberal
... some rich, union-busting, Republican corporate slug, whereas *I* am a hardworking, independent, Democratic small businessman who employs union labor.
;)
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Guaranteed
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Thu Jan-13-05 08:43 AM
Response to Reply #1 |
shesemsmom
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Thu Jan-13-05 08:27 AM
Response to Original message |
6. Are you supposed to risk your life for an idiot |
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why don't you call her back and tell her if she'll meet you on YOUR side of the creek you will be glad to deliver her paper. Crazy people!!!!!!!
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Cuban_Liberal
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Thu Jan-13-05 08:40 AM
Response to Reply #6 |
10. I briefly considered that. |
shesemsmom
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Thu Jan-13-05 08:41 AM
Response to Reply #10 |
11. I'm afraid I would have done it |
Cuban_Liberal
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Thu Jan-13-05 08:48 AM
Response to Reply #11 |
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On balance, though, I normally make poor decisions when I'm angry.
:shrug:
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shesemsmom
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Thu Jan-13-05 08:53 AM
Response to Reply #13 |
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I try to think first, but it can be hard
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Rabrrrrrr
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Thu Jan-13-05 08:31 AM
Response to Original message |
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thoughtless, self-absorbed cu*t.
I think it is high time that stores and restaurants and other service places should stop serving the asshole customers, and force their clients to be respectful and mannerly.
We have a bar owner here in town that refuses to serve anyone who doesn't ask for a drink (and empowers his whole staff not to serve rude people). So, if you walk up to the bar and say, "Gimme 2 Buds", he won't serve you, and he'll tell you why. If you then feel like asking, either "2 Buds, please" or "Can I have 2 Buds", etc., he'll serve you. Otherwise, you'll stand there, drinkless, and he'll ignore you, and have the staff ignore you, all night. And if he knows you're with others, he won't let your friends buy you a drink, either.
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Cuban_Liberal
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Thu Jan-13-05 08:37 AM
Response to Reply #7 |
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Edited on Thu Jan-13-05 08:38 AM by Cuban_Liberal
When I used to tend bar, I tried very hard to be attentive, but one sure way to enter my 'blind spot' was to snap your fingers at me or rattle the ice in your glass to get my attention. A simple "I'd like another when you have time", or anything remotely similar and civil brought me running, even when it was busy.
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last1standing
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Thu Jan-13-05 09:12 AM
Response to Reply #7 |
15. The best part of this post was "empowers his whole staff". |
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The problem with so many companies is "the customer is always right" philosophy. Of course that only means that the corporate executives have given rude and obnoxious customers carte Blanche to harass employees who deal with the public.
I find it interesting the this philosophy never seems to apply when corporations are spending all those billions on lobbyists to take away our rights.
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Rabrrrrrr
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Thu Jan-13-05 09:44 AM
Response to Reply #15 |
17. Aye. I think it's a good philosophy, that the customer is always right, |
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but it's been taken too far. The customer might always be right, but the customer should also be held to a decent level of politeness.
If businesses would start requiring some decency from the customers, then the country itself will become more polite, IMO.
Too many people have the idea that the person working the counter or the register isn't a human being, but just the face of an otherwise faceless corporation, and not entitled to any of the respect or rights due to a human being.
Workers need to reclaim their humanity, and the businesses need to empower them to do so; and the businesses need to start to be willing to give up even potential huge accounts if the customers are being rude.
A friend of mine has an architect friend who was asked by A Big Money Republican Family a year or so ago to do a house for them - huge-ass house, big account, lots of money involved. After a few weeks of meeting with the family, he said, "I can't do this. You people are awful. You're rude, condescending, and bitchy." (not surprising for family values republicans, is it?). He finally negotiated with them in the contract that they won't be rude, he will only do business with one of them, and only two phone calls a day and they better be important.
Imagine that, having to put "be nice to me" in the frickin' contract.
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lpbk2713
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Thu Jan-13-05 10:03 AM
Response to Reply #17 |
21. ....but you've got to ask me nicely. |
skypilot
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Thu Jan-13-05 09:39 AM
Response to Original message |
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...THE ROADS ARE FLOODED!! What more news did she need?:)
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Cuban_Liberal
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Thu Jan-13-05 11:46 AM
Response to Reply #16 |
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I frankly thought that it was the #1 story today, or would, if I lived where she does.
;)
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Dookus
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Thu Jan-13-05 01:11 PM
Response to Reply #22 |
24. How would she know that |
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if she didn't get her paper? :P
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DS1
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Thu Jan-13-05 09:50 AM
Response to Original message |
18. If those damn Democrats didn't ban personal 105 mm howitzers, you |
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could EASILY deliver that paper, and 30 more copies to compensate for windage :eyes:
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Rabrrrrrr
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Thu Jan-13-05 09:51 AM
Response to Reply #18 |
19. "HERE'S YER FUCKIN' PAPER, LADY!" |
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Edited on Thu Jan-13-05 09:52 AM by Rabrrrrrr
BADOOM! BADOOM! BADOOM!
LOL!!
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Cuban_Liberal
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Thu Jan-13-05 12:33 PM
Response to Reply #19 |
Dr Batsen D Belfry
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Thu Jan-13-05 09:53 AM
Response to Original message |
20. Build an RPP Launcher |
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out of PVC tube. Use a small enough amount of propellant to launch it across mother nature's moat to where the customer can pick up what is left of the paper.
DBDB
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DU
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Fri Apr 26th 2024, 08:23 PM
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