need help on how to reply to an email...

[Flaxbee]

OK, I'm working with another individual on a business project, and we communicate almost exclusively by email. Turns out one of the products we're talking about bringing to market is a device that could have saved one of this person's children's life and this person said so in an email today. I haven't replied, b/c I'm waiting for more info/input on a report from this person (due sometime this week) -- and thought I might say something when we next correspond. The comment this person made wasn't a grab for sympathy or a remark, but - how do I handle this? :shrug: Any thoughts?

[LynzM]

1. I'd aim for polite and sympathetic but not gushing.

Something along the lines of "I'm so sorry to hear about the loss of your child." Unless the offer more details or get emotional about it, if it's a professional relationship, I think that's about all that's polite.

[Flaxbee]

2. thanks, LynzM...

that sounds about right. I think if the project goes forward, we'll become friends but at this point I just wasn't sure quite what to say.