Tech Help PLZ!...I cant find my modem in my new from Ebay Dell Lat C610

[masmdu]

I just got a Dell Latitude c610 from ebay and the seller told me that there was an internal modem that would work with a dial-up connection.

The device manager and the internet connection wizard are unable to detect a modem.

What do I need to do to find out for sure if there is a modem and if it is working? How do I activate it?

I'd really appreciate some help.

Thanks

[masmdu]

1. anybody.....?

[YouthInAsia]

2. hold on, Im investigating. BRB

[YouthInAsia]

3. ok, go to start menu then programs. Find MODEM HELPER.

This will take you to the dell modem helper page. Try that. Then let me know

[masmdu]

5. No link...please post again

Thanks

[YouthInAsia]

8. ok, go to the startup menu on your laptop then go to programs.

Locate Modem helper under programs (if its a dell, it should have this program already installed). Its not a website, its a program installed on most (all?) dell computers that allows the user to diagnose and fix all modem problems and to fix interface issues.

[YouthInAsia]

11. cancel the modem helper. Im sorry, thats for another program.

My bad. Go to add/install new hardware under "control panel" then click phone and modem optiopns. then click "modem." That will telll you what/if a modem is installed.

[masmdu]

12. I see now..still same result. No detection of modem

[YouthInAsia]

13. huh. Odd. Can you add new hardware? Does it offer you that

option? you should break this computer over the guys head who sold it to you if he lied and it doesnt have a modem (IMHO)

[supernova]

4. you should have a card

to plug in a telephone line. do you see an outlet for a phone line?

[masmdu]

6. Yes...I connected the line just fine...but the computer can not find a the

modem with which to dial out.

[Incitatus]

7. Have you tried 'Add Hardware' in the Control Panel?

[YouthInAsia]

9. i love your little quote re. dick cheney. I laugh everytime I come

across your posts

[YouthInAsia]

10. self delete

[Omphaloskepsis]

14. Do you have a Windows install disk?

Nuke and Pave... Perhaps the person who owned it before you fucked it up. It would be a good idea to start with a clean install with a used laptop.

It looks like the modem is a:
Modem: Intel Corp. 82801CA/CAM AC'97 Modem

I looked for the proper driver without any luck.

Plenty of links if you use Linux. It must work with a proper install of Windows.

[YouthInAsia]

15. Ok, I think we can fix it. Go to start again then go to

control panel. Then go to printers and other hardware. ON the left of the screen, under TROUBLESHOOTERS select HARDWARE. Select "I'm having a problem with a modem" then select "Windows does not detect my modem." Next, select "No, my modem is connected correctly, but I still have a problem" then follow the directions on the next screen. Se if that helps

[masmdu]

17. thanks...tried that and still no luck

[masmdu]

18. Im getting this message now..."Error 692: Hardware Failure in the Modem"

?

[YouthInAsia]

20. you might need a new modem then. Damn.

[YouthInAsia]

19. dan, Then take it to a Bset Buy. they have that geek squad.

They will look at it for you. Good luck, that sooooo sucks!

[YouthInAsia]

16. Did you fix it?