I just canceled my AOL! Ask me anything!

[Emboldened Chimp]

[arwalden]

1. You Only THINK You Cancelled AOL...

... you'll still get another bill or two. Good luck.

-- Allen

[Emboldened Chimp]

2. I made the person confirm that they'll stop billing...

at the end of the month...I have a conf.# and everything...

[LuLu550]

3. Yeah, watch out...

make sure you get a letter from them. DO NOT under any circumstances log back in to AOL even if you are paying through the end of the month...just clicking on their icon will reinstate you as a customer. I have been gathering AOL cancelation horror stories to send to the NY attorney general so if you have a problem, let me know!

[Emboldened Chimp]

5. Thanks for the advice

I'll let you know if anything like that happens...

[Cleita]

4. Now go in and spend all day trying to get all their

software off of your computer. :-)

[theorist]

6. Do you have a box handy for all the CDs they'll be sending you?

They work as cheap coasters, too. (I'm going on the Phish pic with this one.)

[Emboldened Chimp]

7. They don't have my current address

:D

[theorist]

9. Did you fill out a change of address form when you moved?

If you did, they'll get it.

[Emboldened Chimp]

10. Shit, haven't thought of that

oh, well.

[kstewart33]

8. Great move!

I had to endure a terribly abusive diatribe from an AOL 'account saver' to get my membership cancelled. But it was worth it and confirmed my thinking on why AOL is having a terrible time. I would not join AOL again even if they paid me monthly to do it.

[LuLu550]

11. you may also want to

call your credit card and put a hold on any payments to them beyond what you believe you should be paying. When I canceled, a month later AOL told me they never had me as a cancelaton and kept me on for another month. I called again, tried to cancel again, was told I called two days after my billing period and had to pay through the end of the month. I checked to see if it was canceled by logging on (thinking it would be "dead") only to be told by logging on again, I reinstated my membership!
I called my credit card company and told them I was disputing the charges, they stopped paying and I never heard from AOL again.

[adamblast]

12. Unless you've reformatted your hard drive...

...they still own your soul. Next week sometime, it plans to reinstall itself and demand an apology.

:)

[LuLu550]

15. LOL

like a stalking ex-lover...."you didn't really mean to dump me, I know it!"

[NicoleM]

20. I used to do credit card disputes.

AOL almost never challenges a disputed charge, they just give you your money back.

So anybody who cancels AOL, keep an eye on your credit card statement and dispute the charge if they keep charging you after you cancel.

[ajacobson]

13. I have a question - how do you cancel AOL?

I'm serious, I need to get rid of my account.

[Emboldened Chimp]

17. Call them

It was actually pretty easy. The service rep was also very nice.

[LuLu550]

19. It isn't easy

Find out when your billing date is and cancel a couple of days before. Call them at customer service. They will badger you, etc for about 20 minutes. Stand firm and get a cancelation number. Uninstall the software and never never click on any AOL icon on your computer.
Good luck!

[SmileyBoy]

14. How are you gonna celebrate???

I went of AOHell four years ago. Been one happy surfer ever since.

[Emboldened Chimp]

21. Just the feeling of being free of those bastards

is celebration enough. I will be drinking this weekend, however, but that's another story...

[corarose]

16. Did you delete everything off of your hard drive?

My computer was down for days after I removed AOL and I had to reinstall everything on my computer afterwords.

[Emboldened Chimp]

18. No, I didn't

but I don't have a connection at home right now anyway, so I probably won't bother.

[liberalhistorian]

22. I need to cancel my AOL

as well, for many reasons which I'm sure you're familiar with, and I just can't take it anymore, but how do I do that? I can't find a number or anything else to call.

[TreasonousBastard]

23. They hide it...

it's an 800 number buried deep in the online help pages somewhere.

[Emboldened Chimp]

24. Actually, the customer service link

is on the home page (top right corner). The number is in the left-hand corner.