Walmart screwed me out of $30 last night, I'm through with them

[NickB79]

Last night I stopped in at Walmart to buy a Playstation game I'd had my eye on for a while. I buy the game, drive home and pop it open. As I'm putting the game into the PS2, I realize it's the wrong game. Not only was it not the right game, it was a demo disk, like those ones you see on all the game consoles you can play in the Walmart electronics section. It's scratched up and obviously used. The owner's manual was also wrong, and in fact had two mangled owners manuals from games that are 5 years old in the box. Looking at the plastic wrap I had just taken off the box, I realized it didn't have that white security strip on it, but rather looked like it had been re-wrapped and sealed.

I go back to Walmart immediately, and after the electronics lady calls the assistant manager who calls the actual manager, they tell me there's nothing they can do about it. He says there's no way the game came from the factory like that, and that they do have the ability in the store to rewrap games that have had their wraps removed, but can't give me my money back. I say I don't want my money back, I just want the game. Too bad, that's the last one of that game they had.

I tell him one of their employees is a thief and stole the actual game and replaced it with filler crap, but he looked at me like I was trying to screw him. Now I have a demo disk and I STILL want that game. To hell with Walmart, this was the last straw.

[mad-mommy]

1. can't they call around and see if another store has it for you?

one of those rules they won't budge on. I went through this with a VHS tape, for my kid, it was defective, and there were no more left. He didn't want another tape, he wanted that specific one. Under those circumstances, they should have given you your money back. can't they call around and see if another store has it for you?

[KurtNYC]

2. Go higher up the chain

Call a regional office. This sounds like a security issue (employee theft as you said).

But also.... Boycott Walmart.

[SacredCow]

4. Definitely....

If you don't get resolution at the store level, you have to move up the ladder until you do.

I had a similar experience buying a phone from an electronics store. I got it home, and it was the wrong phone and VERY obviously used and abused. When I took it back, the salesperson all but called me a liar. His supervisor backed him up and got REALLY nasty when I insisted to speak with the store manager. The store manager made the exchange for me, and gave the 2 other morans 3 or 4 shades of holy hell (which probably shouldn't have been done in front of me, but it WAS fun to watch).

[mtnester]

6. You can also file a police report

after all, it is theft.

That could be your entry to the higher on the food chain decision maker.

[SlavesandBulldozers]

8. that's what i'd do.

fucking walmart, like they don't have enough money already.

[SlavesandBulldozers]

9. dupe

[azmouse]

3. Walmart sucks. Shop somewhere else!

[LeftyMom]

5. We caught employees doing that when I worked for a big electronics chain

Except they were opening things, copying them on the store burners and then shrink wrapping them.

[idgiehkt]

7. It's Janelle's fault.

that bitch.

[China_cat]

10. You're going to find a lot of that kind of stuff

at WM. Especially at this time of year. Several of them have been caught restocking shelves with items donated by customers and placed in the 'back to school' bin, supposedly to be distributed to the schools.