May I please say this on behalf of customer service agents everywhere?

[Haole Girl]

We are not your fucking punching bags.

We didn't do it.

We are not all stupid.

Some of us even have graduate degrees.

We get hearing loss when you yell at us.

Also, just because you ate too much, spent too much time cooped-up with the in-laws, and are probably frustrated (in every way humanly possible) do not take it out on the next person you happen to speak to. Please.

And, I believe, there is an expression about getting more with honey than vinegar out there...somewhere...isn't there?

Gawd....I swear, one day, they are going to fire me because I am going to scream back...very loudly!

Can someone please go into work tomorrow for me? :cry:

[ghostsofgiants]

1. Ugh, I feel your pain.

[Haole Girl]

3. Thank you.

:hug:

[photogirl12]

2. I feel the same way

everyday of the Christmas season. I am a portrait photographer. I have been yelled at for juut about everything...including "That isn't my child's smile". Believe me, you are not the only one who feels that way! :hug:

[Haole Girl]

4. You've got to be kidding? (though I know you're not)...

..."Not my child's smile..."? Don't you just want to ask if you should report them for kidnapping? Sheesh...

:hug:

[photogirl12]

5. Actually

I have felt like saying "OK, then whose smile is it?"

[Haole Girl]

6. LOL

All kidding aside, how do you like taking photos for a living? Seems like it would be great...but a lot more work than people think, I bet.

[photogirl12]

8. I have been told that

I am extremely patient. You have to be. Just sitting there...waiting...for that 2 year old...to get over their temper tantrum! Or waiting for the dog to behave while praying that the dog doesn't bite you (yes, I was bit in the face once during a portrait sitting).

Other than that, it isn't too bad. It is just big time customer relations every day!

[Haole Girl]

11. OMG

Did it leave a scar on your face? How scary. Sorry to ask so many questions..you know how curious I get! ;-)

[photogirl12]

17. Luckily

it didn't break the skin. However, the customer said to me after the dog bit me "Oh, I forgot to tell you, she has been doing that lately". After all of that, she decided that she didn't like any of the photos that I took. I was so pissed off that I threw them in the garbage right in front of her. Needless to say, she never returned.

[Haole Girl]

21. People.

I will never understand them. (that should be my epitaph)

[photogirl12]

23. Either that or

Killed from dealing with customers everyday.

[Haole Girl]

26. LOL

Sometimes I wonder...

naw, deep down, I love it (I'm sick that way) ;-)

[photogirl12]

30. In general

most customers aren't that bad...it just takes one to ruin your day!

[unsavedtrash]

7. There should be a one year mandatory CSR/food service requirement

It should happen right after high school. Hell, make it two years.

[Haole Girl]

12. Agreed.

:hi:

[Redneck Socialist]

50. Abso-fucking-lutely!

Everyone should have to see what it's like on the other side of the counter. :mad:

[Richard Steele]

9. I really can't go in to work for you, sorry.

If I had to do that job, I'd be FIRED before lunch.
Possibly SUED as well. Arrested for destroying your
phone and computer, anyway....can they sue you for that?

[Haole Girl]

14. LOL

:D

[Darth_Kitten]

10. be patient with me, I'm trying to figure out what the customer service

rep who is a total IDIOT told you or didn't tell you. They piss me off too.

Believe it or not, I'm not out to take your money.

I'm not just a phone person, I have some power to help you. Be kind and civil and I will go the extra distance.

:D

[Road Scholar]

13. Thank you, Elizibeth Edwards. eom

:shrug:

[Haole Girl]

15. Huh?

:shrug:

[Road Scholar]

27. It was her message on TV tonight. Appreciate your service

workers. Interesting

[Haole Girl]

29. Oh...funny...I wish I'd heard it....

...I love her. That was very kind of her. Thank you for telling me about this. :hi:

[benny05]

46. Here is Elizabeth Edwards' message:

http://www.cbsnews.com/sections/freespeech/main500903.shtml

[Perky]

16. Methinks you need a bubblebath and a nice soothing massage

Do't let the bastards get you down

[Haole Girl]

18. Thank you...

I do believe you are right.

Will you please draw me a bath? There is still cat fur in my tub...ick. I vacuumed it just last week. Why my kitties like to play in the garden tub, instead of the whole rest of the house, is beyond me! :eyes:

[Perky]

19. absolutely

anything else you need?

[Haole Girl]

22. Um...oh, you are male...opps...

no..thank.you, though...:blush:

[Perky]

25. ???

:shrug:

lol

[Haole Girl]

28. I'm sending you a pm

k? :hi:

[Gormy Cuss]

33. Hey, that's my line

See:

[Radio_Lady]

20. KC2, I'm sorry you have to accept this from the general public.

Try to stay calm. I remember being beat up royally by more than a few customers. You'll get through it. It's always rough at this season -- so much pressure to perform.

In peace,

Radio_Lady in Oregon

[Haole Girl]

24. Thank you...I am usually cool about it...

...and make allowances for people. You're right, it comes with the territory. In peace to you, too, R_L. :hug:

[S n o w b a l l]

31. i know...

As an owner/manager for five long fucking years. Seen and done it all. People don't care about small businesses...they only care about their pocketbook. I'm still trying to overcome hating people from my business experience. People only care about a $1 or so from their pocketbook. Tell me I'm wrong if you will, but, I've been there and I know. It sucks to have such a negative attitude about people but, people are cheap and don't care about anyone but themselves. That's my reality in owning a business. And that's unfortunately the truth.

[Left Is Write]

32. Today at Target...

My husband and I were determined to spread courtesy and good cheer. I gave in to my husband's newfound and nearly inexplicable desire to shop on Black Friday. We rose at 6AM, got our two children up and ready to go, and left the house at 7AM. Armed with coffees from Starbucks, we entered Target shortly thereafter.

My husband was not just polite to staff and fellow customers, he was downright cheerful, pleasant, and friendly. Taking my cues from him, when I unloaded our full cart, I set each product with the UPC code facing the checker so she didn't have to search for them. I smiled at her. I asked how she was. She smiled back at me. She noticed the UPC codes and thanked me. "That was so sweet of you!" she said.

My husband took the kids to the car while I paid for our purchases, largely because we didn't want them to see the two scooters we'd bought. The checker understood immediately what we were doing and carefully placed the scooters into opaque bags to hide them.

We had a pleasant experience there. Later, after a trip to Lowe's and haircut appointments for my daughter and me, we went to Best Buy. It looked as if every citizen of Boise were there. We picked out a TV (our reason for going there), and got into a line easily dozens of people long. The line went quickly. The people were friendly. We received a $25 gift card as a "bonus" for buying an out-of-box item. We were actually in and out of there in less than 40 minutes.

After Best Buy, we went home and made our favorite Thanksgiving leftovers sandwiches. It was nice.

[S n o w b a l l]

34. I'm kinda new here

but, I hope your post was sarcasm. Sorry for my ignorance.

[Left Is Write]

49. Why would you *hope* that was sarcasm?

We had a nice day, and we really tried to make it pleasant for others. Why would you hope I didn't really mean that?

[S n o w b a l l]

35. ok..sorry!

I can usually recognize sarcasm but life has been too fucking serious for me lately. (sigh)

[Generic Brad]

39. Here's how to recognize sarcasm

There is a sarcastic smiley available to use. I am not trying to be sarcastic here either. It looks like this. :sarcasm:

And welcome to DU! :hi:

[S n o w b a l l]

41. Thanks Brad

I appreciate that.!! :)

[Dastard Stepchild]

36. Yeah... I worked retail for years

I have this MOST EXCELLENT cognitive dissonance that would kick in, a thing for which I am forever grateful. I would just keep smiling, nearly maniacally. People would call me a dumb bitch and I would just smile away. People would liken my intelligence to that of a rotten banana, and I would just beam at them.

My response was always, "Okay." And then I would smile. Sans sarcasm. Mostly because this would so enrage customers that they would nearly pop their carotid artery right in front of me. They would try to get me riled up, and I would just keep smiling away.

I never let their crap get to me. People can really suck, but I let it roll off my back and maintained a healthy distance from the sassery. They are asses... try not to take it personal. Just smile away. Like a crazy, fucked up, terrifying clown.

:hug:

edited for spelling

[S n o w b a l l]

37. thanks sj

:)

[Dastard Stepchild]

44. welcome :)

Looks like you are new around here.

[ghostsofgiants]

42. When I was working customer service this summer, I made it a point to be as pleasant as possible...

Just to piss the angry customers off even more.

[Dastard Stepchild]

43. seriously....

Have you ever read Bartleby the Scrivener? It was kinda the guiding philosophy behind my retail service.

[ghostsofgiants]

47. I have not, but I"ll keep it in mind, haha.

[philosophie_en_rose]

38. Come on! We all know that retail workers plot against me!

Because I am SO important that a group of strangers would intentionally and covertly obstruct my every attempt to save three cents. Seriesly!

:sarcasm:




:pals: I hope people are nice to you tomorrow. My best advice is to act to do what you can to help people, because there will be someone that really appreciates it. The punishment for rude customers is that they have to be themselves.

[LeftyMom]

40. Wait, you mean you don't hide the Elmos and the PS3s from customers for fun?

;)

[begin_within]

45. May I please say this on behalf of customers everywhere?

Dear sales associates and customer service representatives of the world,

We are not your fucking punching bags.

We didn't do it.

We are not all stupid.

Some of us even have graduate degrees.

We get hearing loss when you yell at us.

Also, just because you ate too much, spent too much time cooped-up with the in-laws, and are probably frustrated (in every way humanly possible) do not take it out on the next person you happen to speak to. Please.

Sincerely,
The customers of the world.

[Haole Girl]

48. Welcome to my ignore list.

Bye-bye.

[Redneck Socialist]

51. Gotta say there are a lot more asshole customers out there...

than asshole customer service folk.

[CaliforniaPeggy]

52. Locking

Per OP's request.

CaliforniaPeggy
DU Moderator