Anyone here work for a technology "help desk" for a company?

[MissMillie]

I just called mine because after the network upgrade it appeared that all my network drives had been disconnected.

When I called I got the automated answer: stay on the line for the next available technicial. "You are the next caller in line."

And then I was on hold for 15 minutes!!!!!


15 minutes!!!!


Is that acceptable for any tech service department?

[seemunkee]

1. Depends

Usually there are performance measures in the helpdesk contract. It may say something like 95% of calls will be answered in under 3 minutes, of course that leaves 5% taking longer than 3 minutes.

[datasuspect]

2. they're probably too busy posting snarky passive-aggressive shit

on internet forums.

[TommyO]

3. I worked an internal help desk for a major corporation and that was unacceptable

Unless there was a major network meltdown or virus situation happening and we were being flooded with calls.

[Crabby Appleton]

4. They're busy posting in some discussion in GD. nt