Phone support with the Illiterate

[DS1]

I shit you not. I hate it when I first-line of defense from morons on the phone is late to work.

*ring*

Me: Good morning, "company name"
Him: Yes, I'm having trouble logging in
Me: Ok, do you have your account number so I can look it up?
Him: Uhh, no. They sent me the email, but I didn't write it down
Me: Ok, do you have your user account name?
Him: Yeah, it's *** *** ***
Me: *tries to look it up* Hmm, I'm not finding any records with that name, do you have a special way of spelling that?
Him: Nope, it's just *spells out name*
Me: That's weird, I'm still not seeing anything. Are there any spaces in that?
Him: Spaces, no, there's no spaces
Me: *switches to much more intensive search* Okay, what's the email address you used when you signed up?
Him: It's "his email address"
Me: *no records* *whittles down search to an sql 'like' query with just a portion - still nothing - further whittling - still nothing - give up and run search on everything containing aol.com signed up in last week* Okay, I found it. There's spaces between the words after all.
Me: Sir, you've got an incredibly complicated password, would you like to choose something easier to remember?
Him: Uh, yeah, sure. *pause* How about rabbit449?
Me: *updates his password to rabbit449* Okay, let's try log in *fires up console window to watch authentication activity*
Him: Can you make that password, uuh. What do you call it. The high letters. Umm
Me: Uppercase?
Him: Yeah, uppercase, that's what you call it.
Me: You got it, it's now RABBIT449 (changed from real password for DU, but it's an animal then a number)
Him: Alright, trying now
Him: No, it's saying invalid password. Lemmie do this again
Me: *watching console* Sir, why are you putting a F and a M in RFABBMIT499?
Him: Did you put anything between those, like uh.. What do you call em...
Me: Spaces?
Him: Yeah, spaces
Me: No, it's all one word, let's walk through it
Him: Okay
Me: R
Me: A
Me: rest of password
Him: Okay, I got in now
Me: *bangs head on desk - wants to move back to England*

[Midlodemocrat]

1. Yeah, because the Brits are so much brighter.

:eyes:

:P

[DS1]

3. When we're not snorkelling around Picadilly Circus, we can be quite witty

:P

[kay1864]

2. If you Limeys learned how to spell rfabbmit correctly

You wouldn't be hfaving this probmlem :grr:

[La Lioness Priyanka]

4. welcome to my life as a customer service manager.

:cry: