redqueen
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Wed Sep-05-07 02:38 PM
Original message |
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Don't ever buy anything from that place.
HORRIBLE customer service.
HORRIBLE sales staff.
HORRIBLE HORRIBLE HORRIBLE!
OOOOOOH I can't frickin STAND the way most businesses treat customers these days.
:nuke:
Sorry... but AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA! :banghead:
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Starbucks Anarchist
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Wed Sep-05-07 02:38 PM
Response to Original message |
redqueen
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Wed Sep-05-07 02:42 PM
Response to Reply #1 |
4. Salesman didn't know what he was selling. |
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Get the product home, and figure out for myself that the mattresses I bought for this bunk bed set aren't safe to use.
Guess what? CAN'T EXCHANGE THEM.
I've talked to three different people over the past few months, and not one of them has said the same thing. It's as if nobody knows what the hell's going on at that place.
Also, during that span of time, I was told repeatedly some variation of "let me check & I'll get back with you"... think they ever did? You'd be wrong!
ARGH!
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NewJeffCT
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Wed Sep-05-07 02:56 PM
Response to Reply #4 |
12. Tell them you're going to contact the BBB and your state |
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department of consumer protection. I've had good luck with the Connecticut Dept of Consumer Protection most of the time. (the name differs from state to state, in NY it is the Consumer Protection Board...)
and, see if you can get the name or contact info of the company president from the company website and contact her or him directly.
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redqueen
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Wed Sep-05-07 02:57 PM
Response to Reply #12 |
13. Yeah... today was the last straw. |
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The manager isn't in today... so, tomorrow it's battle time.
*sigh*
It should not be this difficult. Maybe it's the underlings that are drunk with illusory power, and the manager will actually work with me.
I can hope!
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NewJeffCT
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Wed Sep-05-07 03:08 PM
Response to Reply #13 |
14. The manager isn't in? |
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so, does that mean the inmates are running the asylum? I can't believe there is only 1 manager in the whole store that you can speak with? I can see if it's the owner and she or he is not in... but, shouldn't there always be some sort of manager on duty?
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redqueen
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Wed Sep-05-07 03:20 PM
Response to Reply #14 |
18. Yes, there's a floor manger on duty. |
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I'm thinking he's probably going to be about as helpful as anyone else I've talked to yet.
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GreenPartyVoter
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Wed Sep-05-07 03:10 PM
Response to Reply #13 |
15. Good luck with your battle! |
Dukkha
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Wed Sep-05-07 03:17 PM
Response to Reply #4 |
17. dispute it as not as described through your credit card |
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if you can document you did not receive what was sold to you or requested you have a case, even if they refuse a return or exchange. I deal with this stuff all the time.
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MissB
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Wed Sep-05-07 03:20 PM
Response to Reply #17 |
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Hopefully the OP paid with a credit card.
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redqueen
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Wed Sep-05-07 03:23 PM
Response to Reply #19 |
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Don't have credit cards.
This is the ONE time I wish I did. :P
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ceile
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Wed Sep-05-07 02:39 PM
Response to Original message |
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I was thinking of going there next month.
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redqueen
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Wed Sep-05-07 02:43 PM
Response to Reply #2 |
5. Also, their prices are horrible. |
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I looked around, but not enough.
I could have bought my mattresses from MACY'S and got a better deal.
:grr:
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LynneSin
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Wed Sep-05-07 02:51 PM
Response to Reply #2 |
9. Same here - I need a ton of furniture for the new place |
redqueen
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Wed Sep-05-07 02:56 PM
Response to Reply #9 |
11. Are you averse to used furniture? |
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Because after I spent a fricking arm and a leg at that horrible awful terrible no good smelly nasty place that shall not be named, I found an outlet that sells furniture that's been rented.
Got a sofa for cheap. Good condition, too. :)
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Initech
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Wed Sep-05-07 02:41 PM
Response to Original message |
3. The one that just opened by my house is run by fundies. |
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During their grand opening celebration, they had KFSH, the local Christian rock station, out in full force handing out pamphlets, bumper stickers, and blaring Christian rock music. That was a sign to avoid that place as long as it remains in business.
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redqueen
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Wed Sep-05-07 02:43 PM
Response to Reply #3 |
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Glad you got an early warning.
:hi:
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Initech
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Wed Sep-05-07 02:51 PM
Response to Reply #6 |
10. Did I mention they were right-wing fundies at that? |
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At one point, they also had the local patriotic country station ( :puke: ) outside doing the same damn thing. No way in hell will I patronize them.
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underpants
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Wed Sep-05-07 02:46 PM
Response to Reply #3 |
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he was behind the sofa the whole time
:bounce:
Bumpersticker I saw they might have seen one like it too and thought it was a sign or something :shrug:
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Initech
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Wed Sep-05-07 02:50 PM
Response to Reply #7 |
8. Yeah, I only wanted a converter sofa, not a conversion! |
Blue-Jay
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Wed Sep-05-07 03:12 PM
Response to Original message |
16. I bought a bed frame from there, and it's holding up quite well. |
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I picked it up from their warehouse, so I didn't really deal with customer service or even the sales staff. The warehouse guys were very nice as I remember.
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redqueen
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Wed Sep-05-07 03:22 PM
Response to Reply #16 |
20. Heh... yeah, that sounds about right. |
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