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Should I pay this car repair shop anything?

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Wcross Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 08:16 PM
Original message
Should I pay this car repair shop anything?
I was told there was a 24.95 diagnostic fee at Midas. They say I have a cracked exhaust manifold which will cost 470 dollars to replace. They also claimed my brake lights are not working and they can do a 69 dollar electronics diagnostic service to trouble shoot that. I tell them to go ahead.

I get a call back within 10 minutes and they do not have the parts available, I reschedule for next week and the manager says he I can pick it up and return Monday. I got the keys and drove off without any signatures, credit card info or even a valid name.
I get home and wait until dark to check my brake lights. Both are working perfectly. How do I know I need a 470 dollar manifold instead of the 24 dollar gasket now? If they fixed the lights I would have had to pay for it before I left. I can't go back when I KNOW they lied about the brake lights.

Do I owe them 24.95 for the "diagnostic" check? I knew there was a problem already. I heard the exhaust leak. I knew it was from around the manifold area. It seems as if the 24.95 "diagnostic" fee was more like a "how much can I screw this guy for" fee. Should I pay them if the manifold is actually cracked but repaired elsewhere? If it isn't cracked but just needs a gasket should they be paid?
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flvegan Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 08:42 PM
Response to Original message
1. Did you get a diagnostic printout?
I'm kind of surprised at the price of replacing a manifold. Is that parts and labor? I think the gasket replacement alone would probably cost close to that, depending upon the car, for labor.

What kind of car is this?

TBH, if they actually lied about the brake lights, I wouldn't pay them shit. That's the cost of deception.
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LeftyMom Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 08:57 PM
Response to Original message
2. I'd tell them to stuff their $24.95, and I'd call the BAR
Seems to me there's no sense paying them for a diagnostic when they got a naked-eye problem wrong.
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Ptah Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 09:06 PM
Response to Original message
3. I think you should pay the $24.95.
You asked for their diagnosis and the gave it to you.

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Wcross Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 09:15 PM
Response to Reply #3
5. What if the "cracked" manifold diagnosis is wrong?
I kind of agree with you if I do have a cracked mainfold. If it's just the gasket then should I pay?
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Ptah Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 09:25 PM
Response to Reply #5
6. I would pay that fee and also get another diagnosis from another establishment.
Second opinion and all that.

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mainegreen Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 09:15 PM
Response to Original message
4. Take your car to a real mechanic and see what he/she says first.
If he doesn't say the same thing tell them what Midas says.
His reaction will tell you whether or not to tell Midas to go f themselves.
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Throd Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 09:46 PM
Response to Original message
7. Go to an indy repair shop
Don't volunteer any info. You are more likely to get an honest reply versus that of a chain operation.
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jobycom Donating Member (1000+ posts) Send PM | Profile | Ignore Thu Sep-20-07 10:25 PM
Response to Original message
8. I'm a bookkeeper at an auto repair place.
Well, it's more a tire place, but we have two mechanics and do a lot of garage work, too.

Here's my thoughts. First, if they did the diagnostic, you should pay them, unless you are absolutely sure they lied to you. On the other hand, they let you go with your car, so they don't have a lot of leverage.

Second, the lights aren't necessarily a lie, but they probably are. It's possible they disconnected something somewhere and the lights didn't work when they looked at them. I doubt that, for a couple of reasons. There aren't many ways to accidentally disconnect the brake lights from the front without disconnecting the whole battery or fuse box, and it just seems like something an unscrupulous, desperate manager would do.

Third, in general, don't go to chain stores for mechanic work. The best mechanics I know are at the established local shops. These are the places who have to build your trust and rely on your repeat business. Not all of them are honest, but many are. You can probably find recommendations on the Web for your town, or by visiting a parts store (they deal with the shops all the time, and know the mechanics in the area). Look for an established shop with a fixed sign, not someone who has painted a bedsheet and hung it on an old church they converted into a garage.

And even then, don't talk a lot. Salespeople are trained to read you and respond to what you say. If you are quiet, they get nervous. If they are lying to you, their first suspicion is that you are on to them. They will be less likely to try anything. Never say "I don't know anything about this car, just do what you think is best."

I have a counter guy who used to work for a national chain brake company. He's worked all over, actually. He's described the "script" in detail. They are shown tapes to teach them how to suggest repairs that aren't needed, to show that it's all in the voice and tone you use. That's, sadly, what the line about the lights sounds like to me--I don't know what kind of electronics scan would tell you what is wrong with brake lights--most of the time it's a bulb or fuse that would cost a buck or two. At worst, it's a short, and there's no electronic scan I know of that would find a short--they just have to check each stage of the wiring. Now, I'm not a mechanic, so there may be something I don't know about, but it sounds fishy to me.

Here's the basic script. You come in and ask for brakes (or muffler). They say no problem, they give you a low price estimate, but they warn that they have to check it out. Maybe they'll try to upsell you there--you want wipers with that muffler? Brakes? Fluids? Same as McDonald's, only the add-ons are thirty to sixty bucks. Once you walk out, they call you with one or two more add-ons. They try to find your spending limit, more than the actual needs of the vehicle. They love doing this over the phone, because you aren't likely to ask to see the car. But if you do, they will be vague. Insurance forbids it (that's not totally bogus, but it's close). These chains train the mechanic to act angry and offended if you question them. The manager plays good cop to their bad cop: easy Jack, they're just asking questions, they aren't calling you a liar. It works--people feel guilty for offending the mechanic, they feel more trusting of the level-headed counter person, etc.

Not all chains are like this, and not all stores within a chain are like this.

Although, if the manifold is really being replaced, that might not be a bad price, depending on where you are, and the type of car. It wouldn't hurt to call another garage and ask what they would charge. They may not be able to give you a firm price without seeing the vehicle, but they can give you an idea. They know if they give you a good price, you might give them the business.

Just my observations. Ignore any that don't apply.

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