What Do You Do When Your Moving Company Destroys Everything You Own?

[mainegreen]

Story

What should you do when you carefully pack all of your belongings into a truck for a cross country move and the driver promptly drives under a bridge that's a couple feet shorter than said truck? That's the question that one couple is asking after their move from Boston to Oakland, CA went horribly awry. They shared their story with a Boston alumni email list and one user posted it to LiveJournal. Their letter, plus a gallery of photos generously donated by eyewitness.

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Hello all,

This is my first time posting to consumerlist(edited) and I'm hoping that someone will be able to help! My husband and I contracted with a moving company, Broadway Express, to drive our belongings from Boston to Oakland, CA. Yesterday, after the truck was packed by local professional movers, the Broadway Express driver drove down Mt. Vernon Street, turned onto Storrow Drive and promptly hit the Longfellow Bridge (11' clearance and a 13' 6" truck), shearing off the entire top and sides of the truck and distributing our belongings across the road.

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Story

My favorite comment:

Many trucks have tried Storrow.

Many have failed.

[KitchenWitch]

1. Jeebus that is a bottomless pit of suck right there

[GreenPartyVoter]

2. Big time!

[mwooldri]

3. Egads! Insurance might bring back the furniture...

... but if there were family heirlooms in that truck then its gone. Big deal of pain there.