Wcross
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Sat Jun-28-08 08:41 AM
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How would you handle this return to Wally-world? |
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I know, I shouldn't shop there but I did.
I needed a cheap pair of shoes to do yard work in so I found a box marked size 12, looked inside, saw two shoes that looked alike so I bought them. I got home, got rid of the box & the receipt. I was about to commence to cutting the yard yesterday so I slipped them on. One is a size 12, the other is an 11. I have three options.
1) Go to the return desk and ask them if I can exchange the shoe for the right one. No receipt though.
2) Wear the shoes into the store and make a "stealth" exchange. Hopefully I can find the other box with the mismatched pair and swap them.
3) Buy ANOTHER pair of shoes and return the bad one.
What would you do?
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Deja Q
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Sat Jun-28-08 08:54 AM
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You have no receipt and managers don't care for lengthy explanations. (instant gratification, you know)
Stealth exchanges wouldn't do anyone much good.
Therefore, #3 is the only viable option.
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skygazer
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Sat Jun-28-08 09:12 AM
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2. I'm not familiar with the way they work |
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So I don't know how much luck you'd have with #1.
#2 is just too risky - how embarassing would it be to get busted for shoplifting just to get the right size shoe?
Seems like #3 is the way to go. :shrug:
Or you could call and explain the situation and ask if they would do #1. If they wouldn't, do #3. :think:
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Wcross
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Sat Jun-28-08 12:24 PM
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4. #2 seemed like the funnest though- a bit of a risk. |
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Besides, I think I can take the greeter guy at the door. (He's about 80 years old!)
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Gormy Cuss
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Sat Jun-28-08 12:18 PM
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3. Go to the return desk, tell them the truth, and if you don't get satisfaction take it to corporate. |
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It's unreasonable to expect customers to check shoe sizes in a box before they leave the store. You have a defective item. According to Consumer Reports, they should honor an even exchange without a receipt but may ask to see your drivers' license or an equivalent ID. http://www.consumerreports.org/cro/home-garden/resource-center/home-improvement/return-policies-of-the-leading-home-improvement-retailers-9-07/retailers-return-policies/home-improvement-return-policies-retailers-return-policies.htmOf course, basic customer service is lost on some stores these days and policies change, so there's no guarantee.
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carlyhippy
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Sat Jun-28-08 12:36 PM
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5. #1...they shouldn't give you any problems. |
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and if they do, take it up with management, remain firm.
Carly
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DU
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Tue May 07th 2024, 07:04 AM
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