So I waited three days for this response from T-Mobile's support.

[jobycom]

*****And this is a cut and paste (with names edited), so the errors are his.****

Dear Jobycom,


Thank you for contacting T-Mobile Web Support. My name is XXXXX, and I
certainly understand the importance of knowing this information. You
need to everything about your service provider. It will be my pleasure
to be able to assist you with your concern today.

Joby, I see your contacting us in regards to getting information about
our services. We here at T-Mobile take pride in resolving problems, and
answering questions for our customers. Joby to get additional information
on this issue, you may want to call in and speak with our WDS
Department. They can explain the Internet Services that you need for
your unlocked device. If you have any further questions about our
services please contact us again.

I sincerely hope that I have addressed all your questions and concerns.
Also, I would like to take this opportunity to personally thank you Joby,
for being a valued T-Mobile customer since XXXX (my edit). If you have any other
questions or concerns, please do not hesitate to contact us again by
replying to this e-mail or by calling 1-800-xxx-xxxx (my edit) from your home
phone.

Thank you for choosing T-Mobile Joby, and have a wonderful day.



****I'm glad they are glad and take pride in answering questions they don't answer, I tell you what.****

[MorningGlow]

1. Wow.

That's a whole lotta nuthin', that is. That takes TALENT, to fill up space and not say anything.
:wtf:

Nice spelling and grammatical errors, too. I think if the individual had written less, it would have given him/her fewer opportunities to sound like a moron. Just IMO, of course.
:rofl:

[jobycom]

2. Yeah.

On the one hand he sounds like an idiot, on the other a genius.

[MorningGlow]

3. A very courteous, obsequious idiot, I'd say

I love the "not my problem" surrounded by whole pillows of flattery. Wonderful window dressing.
:rofl:

[jobycom]

6. Makes you wonder why he bothered, doesn't it?

I mean, eventually I'd have either solved the problem myself or called someone, anyway.

What amused me was that this was obviously not a form letter, like you usually get. Too many typos, missed contractions, and the like. This guy actually thought this out and wrote it. Well, wrote it, anyway.

[DFW]

4. Only three days?

In Germany, you're lucky to 1.) get any contact with them at all, and 2.) when you
do finally reach them, they give you a date two or more weeks out, threaten you with
huge penalty charges if you're not there when your appointment is, and then sometimes
don't show up on the date they practically ordered you to stay home to let them in.

[jobycom]

5. Nah, that's just you.

You're on a list. We've all seen it. :rofl:

[DFW]

7. Oh, no!!! You mean the TSA lends its list to T-Mobile?

I should have known.....:-(

[jobycom]

8. Yep. You can't relax around that Texas Society of Architects. nt

[DarkTirade]

9. Whoever wrote that would make a GREAT politician.

:thumbsup:

[Karenina]

10. Maybe not written by a native speaker...

my first thought. :shrug:

[ghostsofgiants]

11. Yeah, that's a pretty likely possibility.

[jobycom]

12. Maybe. It reads like American, though.

"I see your contacting us in regards to getting information about
our services."

The missed contraction seems like a classic English-speaker mistake. But re-reading it, I can see what you mean. Sounds like a tech support script, only not copied perfectly.

Maybe. It still wasn't any help at all. :( Why have email support if you aren't going to help someone through email? Reminds me of the time I got my mother hooked up on the Internet and sent her the first email. She CALLED me to tell me she got it. :rofl: My fault: I hadn't covered "replying to an email" yet.