Technical question

[pagerbear]

I'm having a little trouble with my web site and another I take care of. Both use the same web host. They both seem to be working fine, but I simply can't get them to load on my home computer. I can get them at work and friends tell me they can get them at the same time I can't.

This all seems to have begun when I tried to transfer some updated pages via FTP. Now I can't do that either. This was about the same time I was having a spotty internet connection last weekend. I was also having trouble running ISPQ.

I thought maybe it was my firewall, but I set my firewall settings to "do nothing" and the problem was still there. (I quickly set them back to "do something")

Does anyone have any insight into this?

[kixot]

1. Use basic troubleshooting to figure it out.

I work in web hosting tech support so I would say try the following:

Run a traceroute
Run a ping test
Telnet to port 80
Try command line FTP
Take the results to your ISP

You may have crashed something with your local router, if you have one in-house, of your ISP could just be having basic networking issues. Definitely contact the ISP about it though.

If you have any questions on this, PM me.

[pagerbear]

2. How do I

Run a traceroute
Run a ping test
Telnet to port 80

[Madrone]

3. How you do --

trace route - from a command prompt (DOS window) type:

tracert mywebdomain.com

where mywebdomain.com is replaced with the address relevant to you.

This will tell you if there is a problem anywhere between you and the website in question.

ping test -

ping mywebdomain.com


This will tell you if you can see the site from where you are, and if packets are travelling appropriately.

telnet port 80:

telnet www.mywebdomain.com /PORT=80