I have to start saying 'have a nice day'

[undeterred]

or some other pleasantry. I am at an entry level job where I am being evaluated on this. It feels kinda forced when you have to say that on every single phone call, but if I don't I could lose the job.

:banghead:

[Haole Girl]

1. Hey, if it helps you any...

99% of people truly like hearing that expression. :hug:

[undeterred]

3. Do they also like having someone try to sell them something

when they are calling up with a problem? Because I have to do that too.

[Haole Girl]

8. THAT is another story...

I have to sell extra stuff, in my job too. Sometimes I do it in such a way the customer actually laughs at me. ;-)

[undeterred]

10. The economy sucks.

Its a tough economy to be selling in.

[Haole Girl]

13. Sometimes, I say it in such a way...

customers will say, "You're good!" And then they giggle. Then I laugh, too. We all have a good laugh.

Hey... there are ways to get through the day easier! lol

[ghostsofgiants]

11. I was supposed to do that too when I was working for Comcast. I never did.

Saying "Have a nice day" or some variation thereof comes naturally to me though. I usually say "Have a great day/evening/night."

[undeterred]

12. Sometimes it comes naturally to me

and other times it doesn't. As soon as I solve the customer's problem they usually want to get off the phone right away. BUT I have to summarize the call, offer them a ticket number, ask if they need help with anything else, and offer a pleasantry. That's a lot to say as they are hanging up the phone.

[HopeHoops]

2. George Carlin routine: "Now the burden's on me. I have to go out and have a nice day!"

I think he followed that up with something like "Well FUCK YOU!! What if I don't WANT to have a nice day? Did you think of that?"

[undeterred]

5. I would die laughing if someone said that back to me!

Our calls are all recorded. :hi:

[HopeHoops]

7. How about "Enjoy another syphilis free day!" - nah, makes an assumption.

[EastTennesseeDem]

4. Cashier: "Have a nice day!"

George Carlin: "Uh huh......Can I have my fucking change please?"

[BuelahWitch]

6. Call center work sucks!

One I once worked for made us answer the phone with "It's a great day at (company name)." We were a little call center with several clients and there were always snickers in the background when we got a call for that company

[undeterred]

9. I can see that there have to be guidelines

but when the pleasantry shouldn't be more important than solving the customer's issue.