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My current clowder of cats are not really wild anymore, but they don't like anyone but myself. They will do anything I ask, and they never hide around me, but the minute a stranger comes in the door, I suddenly don't have any cats any longer.
I had talked with a behaviorist about this, and it's mostly because they were never socialized around people. The sole contact they've had has been myself, and because of this, they get rattled by other people. I had brought my Jessica to a cat show when she was still very young, and she wouldn't behave--spitting and hissing at the others in the show until I finally had to withdraw her. One of the judges suggested I put her in a pillowcase or backpack or some other carryying case and bring her to the mall. Not to let her out or anything, but merely to get her acquainted to a lot of other people.
Most cats who are sociable have become that way because they've literally been exposed to noise, people yelling and talking, and all the other kinds of environmental noise and smells that make up a household. In short terms, socialized cats are somewhat shell-shocked into becoming friendly.
If your apartment has always been quiet, but now suddenly you are going to be having more people coming and going around it, the older cats will adjust to it, though it will be slowly. At first, I suggest you close them in another room for a while when you have clients, but gradually, start leaving the door open with one of those kiddy fences between them and the rest of the world. After they get use to that arrangement, it might still be awhile, but they will eventually begin to come out and see people. If, however, the amount of traffic in and out of the apartment isn't consistent, it's going to take longer to make their senses "dull enough" to accept more humans on an ongoing basis.
I don't see too much problem introducing another cat to the household, but I wouldn't recommend a kitten. For one thing, if there still isn't a great hubbub of activity around its surroundings, he or she will end up in the same position as the other two. However, if you can adopt an adult or older cat that you know has been around a family or a more social environment, that cat will automatically be more social to start with.
Introduce a new cat after you have been running the business for awhile. Introducing a new cat at the same time will merely exacerbate the stressors in the other cats' lives, and they will need to adjust to one situation before tackling another one.
As far as introducing a new cat, your best bet is the time-honored one of keeping the new pet secluded from the others in a room with closed doors, finally putting a screen between them, and then slowly increase the amount of time they spend together until they are all used to each other. Make sure that they are all spayed or neutered, because an intact cat, especially a male, will spray to mark its territory. They will sometimes do that after they've been neutered as well, but it mainly happens in those who were neutered when they were out of kittenhood.
Good luck. I currently have 5, but I lost two of the loves of my life last year, and I'm still heartbroken over it.
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