my doctor is a friend and colleague of a friend of mine who is also a doctor

[MrsBrady]

they went to medical school together.
All three of us are musicians.
They were smart enough to major in something else besides music...me, not so much...but I digress.

So.... my doctor friend hooked me up and got me in with his doctor friend. And now he's my new doc, since the spring.

this D.O. of mine (who is awesome, by the way) is officing out of another doctor's office.
I don't know what their business arrangement is, but he's got his own nurse and the office staff takes care of the office stuff, that I can see, for both of them.

He's old, old school (even though he's not really old yet)
and takes lots of time with his patients and will work you in if he knows you are really ill. But the office staff is very draconian.
He is so easy going, wears jeans and sneakers, etc... I knew this couldn't be his doing. soo....

Anyway, a time or two ago, I kinda hinted around that sometimes it's kinda hard to get what you need out of the office staff.
Or to get a phone call back, etc. Or when you have the pharmacy contact the dr office to fill a prescription you've already discussed with him --
they deny it sometimes, so something is way off there.
He said he knew that. I told him I didn't want to bother him with a phone call (just because I have his personal cell number and email addy.)
He told me to press the issue with the office staff a couple of times and if I don't get anywhere, just send him a text message.

I've almost texted him a time or two, but resisted. Finally after a lot of calling was able to get things done.

But just now. I sent him an email. 3 issues for the last couple of days....not urgent.
But jesus, people. Call the patient back. And they've also got somebody screwing up their scheduling.
Can't get any answers on a couple of scripts and they seem to think my husband has an appointment on Monday? for what??? :banghead:

The last doctor we left for several reasons, the top reason being tired of dealing with his incompetent office staff.
This doctor is too good, no matter how bad the office staff. At least this doc knows they are not always on it.

Never had the doctor's personal info with permission to use it. Kinda weird.

[MiddleFingerMom]

1. In recent years, the office staffs I've dealt with have been pretty helpful and communicative...

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... but, from the time I was found to have pretty serious problems
10-12 years ago, I probably went through 2-3 doctors (all but ONE
of whom I really liked) because their office staff was unhelpful,
uncommunicative, even surly.
.
If you're having a crisis... or even just seriously concerned about
something, you want -- you NEED an open channel to your PCP. No
matter how good he is, the office staff can easily make that a moot
point.
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Talk to your doctor again -- I found that the staff dug in even
deeper when I suggested or criticized.
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