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I don't have the hours necessary to pick the entire thing apart, so I'll just stick to the "Points to keep in mind when you read the below:"
Para 1: "The scrambling (sending into the air) of fighter aircraft at the first sign of trouble is a routine phenomenon. During the year 2000, there are 425 "unknowns""
Two issues here...first, there are thousands of "unknowns" by their definition, possibly only 425 were reported in 2000. Secondly, as "routine" as it may be, I have worked at the busiest facility on the face of the planet for over 12 1/2 years and have NEVER seen jets scrambled to intercept a civilian aircraft...even ones that accidentally overflew restricted airspace.
Para 4: "Pilots are supposed to hit each fix with pinpoint accuracy. If a plane deviates by 15 degrees, or two miles from that course, the flight controllers will hit the panic button. They’ll call the plane, saying 'American 11, you’re deviating from course.' It’s considered a real emergency, like a police car screeching down a highway at 100 miles an hour."
Heeeheehee! Absolute bunk. There are days when winds are strong that EVERY non-area-navigation-equipped aircraft I work miss fixes by 3-4 miles and are 15 degrees off between fixes. Even when the wind isn't an issue, we don't expect anything like "pinpoint accuracy". This really is just pure tripe.
Para 6: "In October <2002>, Gen. Eberhart told Congress that 'now it takes about one minute' from the time that the FAA senses something is amiss before it notifies NORAD. And around the same time, a NORAD spokesofficer told the Associated Press that the military can now scramble fighters 'within a matter of minutes to anywhere in the United States.'"
Since we've established that being off course or losing radio contact is a regular occurrence, we usually DON'T feel that "something is amiss". However, If I, as a controller DO feel something's wrong, I tell my supervisor, who may or may not take a minute or two to get to me. He, then, calls the watch desk, which will look the situation over and determine what they think. If the watch feels action is merited, they contact the Command Center, who looks at the situation and makes their own determination. THEN NORAD gets called. I love the quote about having fighters scrambled "in a matter of minutes"...do the pilots sleep in the jets? Figure at very least 10 minutes between the "something amiss" and NORAD notification and another 10 minutes to get jets in the air...another 5 minutes (at least) to reach the suspicious aircraft. 25 minutes. How far can a commercial airliner traveling at 450k go in 25 minutes? About 200 miles. That's a BEST case scenario.
My point is that there ARE valuable questions to be asked, but the waters are only muddied by misinterpretations of existing procedures and how they're applied. Are there inconsistencies that should be examined? Yes. Should somebody who's going to devote major effort to publishing a "Flight 93 Timeline" at least check some of their facts before sensationalizing certain aspects of the day to fit a preconceived theory? Absolutely.
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