Anybody here have trouble with MSN (cancelled account).

[elocs]

On the 3rd of June I got broadband cable and cancelled my MSN dialup account. My billing statement has always been from the 8th of the month to the 7th of the next month, so I thought I had cancelled before being billed again. Wrong! On the 8th of June my credit card was billed for another $15.95. I called and got some runaround about how my anniversary date was actually on the 16th of the month so I was really being billed for May 16-June 16. My question was how was I to know that when by statement always said from the 8th to the 7th.

Since June 3rd I had not checked my MSN dialup internet because I thought I had cancelled it. Today I did and surprise, surprise, it is still working although MSN indicates that my account is inactive. The interesting thing is that it is now June 17th, one day past their supposed time of the 16th to the 16th. So are they going to try and bill me again? When I ask an agent why my MSN dialup still works I get, "I don't know". Man, I thought I was done with them.

[RC]

1. Call the credit card company and cancel there.

Worked for me on something else that wouldn't die.

[LiberalFighter]

2. Clarification on what RC stated... he means challenge the bill with your credit card.

[RC]

3. Yeah, what you said.

I didn't mean to imply the card should be canceled, although that would work too. Call the credit card company and briefly tell them what happened and what you want.

[Joe Chi Minh]

4. I only managed to stop unsolicited, annual renewals of a McAfee subscription

for anti-virus software that I had signed up for, anyway (I had bought a CD and soon stopped using it, in favour of a free anti-virus software service provided by my Internet Server, after informing my bank by phone.

I received a letter of apology the other day from their RETAIL FRAUD DEPARTMENT, to the effect that they were refunding me £95, which included bank charges I had incurred the previous year, as a result of its disbursement of my funds to McAfee, taking me over my arranged overdraft-limit.

I read complaints by other victims of the scam on another site, and one respondent said it was farily normal in the IT industry, and they even had an official-sounding acronym for the "procedure"!!!

I know that in English law, it takes at least two parties to form an agreement/contract, as well as the exchange of "considerations", even if one is a nominal one in the form of a peppercorn! I remember reading on their site when I spotted it last year, that they took the TACIT UNILATERAL decision, as a service to customers - for their benefit! They even had the gall to send me an invitation yesterday to renew my subscription. My! My! They are becoming scrupulous.