Macbook will not start.

[bluesbassman]

My daughter's Macbook just sits there with a grey screen, the Apple logo, and a spinning wheel. I have zero experience with Apple, so any tips would be greatly appreciated.

[PennDem]

1. Try resetting PRAM

Resetting PRAM

1. Shut down the computer.

2. Locate the following 4 keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.

3. Turn on the computer.

4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.

6. Release the keys.

Your computer's PRAM and the NVRAM are reset to the default values. The clock settings may be reset to a default date on some models.

[PennDem]

2. Do you know which OS it is?

[bluesbassman]

3. Leopard. Not sure of the version. n/t