Computer help for daughter in Germany

[shanine]

She bought a new Compaq laptop last August, has Windows XP, Firefox, Norton, I downloaded adaware, spybot, everything was fine when she left for Germany a few weeks ago. Now she can't get online anywhere, anytime, Norton is going crazy . . won't shut off, etc.
If she could get online I could possibly help her remotely. I think while she was at her school she tried to install a program so she could use the same service all the other students were connected to. I manage 3 computers at home and also help out local seniors with theirs so I know at least a few things . .

Any help or suggestions greatly appreciated.
Thank you.

[shanine]

1. One suggestion I received

Which I will pass on to my daughter . . and also share here in case it helps anyone else with any connection issues

Local Whacko to Local Whacko-
Tell your daughter to search for winsockfix on Google.

A good site:
www.softpedia.com/get/Twe...kFix.shtml

You could email it to her and she could put it on a flash drive. Know what I mean?

If that doesn't do it, she needs to find a local computer geek to help her. Tell her to scan the classifieds of the local underground newspapers. I'm sure some speak perfect English.

[lpbk2713]

2. How is she trying to connect?

Dialup?

Broadband?

Wireless?




I usually look for the most obvious cause of trouble first because it's so easy to overlook.

For instance ..... if she is trying to connect via dialup, she may/may not be dialing '9' first when she really should/shouldn't.

Wild guess, but it sounds like her new app changed the way she was originally set up to connect.


She can disable her A/V and firewall temporarily with a right click in the task bar to see if it will make any difference.