In high praise of Qwest (I never praise corporations but)

[KyndCulture]

... Qwest deserves my complete thanks.

I'm having 2 of the worst months financially, eating crappy food, doing nothing fun, basically working for rent and bills.

Yesterday I called Qwest, my internet and phone company. I explained the situation to them and got the nicest lady in Phoenix to help me get outta this predicament.

Long story short, I canceled my fancy home phone service, and asked that they reduce the speed of my DSL to 1.5 instead of 3.0. She was most gracious and understanding.

They cut my services, as I asked last night around 7. They told me it would be Thursday before I could have my DSL back, so I planned to clean the house and do the Mt. Everest of laundry for a couple days.

Lo and behold 15 minutes ago my modem came to life. They fixed it in under 24 hours and sent me a nice email saying they were glad to help and would reserve my phone number for 3 months for when I dig myself out of this sinkhole I got myself into.

Rarely does a company exceed your expectations, much less do it with fantastic and understanding customer service.

So I felt the need to send some love to Qwest for helping me. They cut my bill from 92.00 to 36.00! Much more managable.

Oh and they still aren't turnin over those phone records to the government!!

:)

[William769]

1. Glad to hear they helped you.

I like feel good stories every once in awhile. :)

[KyndCulture]

2. Never hurts to give credit where credit is due.

They were great.

[tech3149]

3. Just had to do the same thing with Verizon yesterday

I commited to one year at a fixed/reasonable rate and noticed the cost had gone up drastically last month. It turns out that at the end of the commitment, they raised the rate to that of the highest level of service(even though they didn't upgrade the performance). I was able to commit for another year at an even lower rate( It might have helped that at least 3 other providers are offering lower or equal rates).

I'll agree with your praise based on the efficient and timely resolution of the situation, but I think the underlying lesson is you have to be aware and involved to get a fair shake when dealing with corporations.

[Deja Q]

4. Verizon renewed my contract and automatically chucked in vcast.

$15/mo for crap I never use... especially when they want to nickel and dime for even trying to transfer a new background image to my cell phone, I'm cancelling them when my contract is up and moving to T-Mobile. (the coverage is almost as good, but I'll get FREEDOM with my phone instead.)

[donco6]

5. I just moved to a new house.

I have to say, Qwest really went out of their way. I wanted DSL because that's what I'd had at my old house and I didn't want to change my modem, setup, blah blah. At first they said it wasn't available at my new address. But when the tech came out and I talked to him, he said, "That doesn't sound right to me . . . " He went and called someone and PRESTO, I had DSL setup and steady green.

Now COMCAST, on the other hand. . .