computer help needed at this du discussion bd link

[2Design]

http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=242x6823

[philarq]

1. ok

this a dialup or cable?

[2Design]

2. switched from dial up to cable - cannot pop comcast or webmail

of the dial up account -
switched from peoplepc to comcast.com

details at this link

http://www.democraticunderground.com/discuss/duboard.php?az=view_all&address=242x6823

[notadmblnd]

4. have you cancelled people pc?

[2Design]

5. no - not yet

I do not use them both at the same time

I want to be able to get my email downloaded before cancelling - If I can not pop from comcast - then I do not feel I can cancell

but right now I can not pop email from either one

[notadmblnd]

8. lets see if we can get your comcast mail working first,

1. open outlook
2 click on acounts
3 click on the "mail" tab
when the window opens you should see

mail.comcast.net

do you see that?

[2Design]

11. yes - that is what I have in outlook express mail.comcast.net n/t

[notadmblnd]

12. ok

next you want to highlight that and click on properties

under the general tab

this is what it should say in the first small window

mail.comcast.net

under username: John Doe (actually your name or whatever you want to call yourself)
organization: blank
email address: [e-mail]
reply address: blank
make sure you have a checkmark inthe little box at the bottom of the window where it says

include this account when recieving mail or sychronizing

does that all look ok?

[2Design]

13. yes this is all ok too

[notadmblnd]

14. next tab is servers click on it and check

incoming server is a pop3
under incoming mail (pop3) mail.comcast.net
outgoing smtp.comcast.net
account name: your comcast id
password xxxxxx (whatever it is)
if you want to remember password check small box

other boxes shuld be blank

is that all correct?

[2Design]

15. yes this looks good - went ahead and retyped password to make sure

these are all good areas to check

[2Design]

16. error - smtp server has not responded in 60 seconds

ask if you want to wait or stop

same message I have been getting

[2Design]

18. after I stopped this is the message

A time-out occurred while communicating with the server. Account: 'mail.comcast.net', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC19

The host 'smtp.comcast.net' could not be found. Please verify that you have entered the server name correctly. Account: 'mail.comcast.net', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0D

[notadmblnd]

21. are you running through a firewall?

you may have that port blocked

[2Design]

23. I have Norton internet security -

I turned off the outgoing email scanning checking based on information I found on the internet about that as a possbile block - is there some other place it could be set on that I did not find

[notadmblnd]

25. you will have to go into nortons and unblock that port

[2Design]

26. not sure where there is a port defined in norton to unblock

when I go to personal firewall - donot see port #s

at this point I may be in unfamiliar territory - although I thought I went every where I could find on the descriptions on the internet

[notadmblnd]

27. do you have your nortons Icon at the bottom of your desktop window?

nt

[2Design]

29. yes - I opened it and turned off the firewall for 5 minutes

reopened OE - tried to send a email out - and it did not go

[notadmblnd]

31. I can go over what my settings are with you

I don't know too much about it but I really do think that Nortons is your problem and they should be able to support you. if you want to go over your setting with me I will pm you my phone number and you can call me? or I can call you, I have free minutes right now.

[Ani Yun Wiya]

35. It looks like the mail server info needs to change

The host 'smtp.comcast.net' could not be found. Please verify that you have entered the server name correctly. Account: 'mail.comcast.net', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0D

Set your server to mail.comcast.net

not

smtp.comcast.net

[2Design]

36. this is error message I received after I stopped the process

of sending email

the pop3 server setting is mail.comcast.net
the smtp server setting is smtp.comcast.net

thanks any way

[notadmblnd]

20. are you sure you havent fumbled the keys

make sure under the Servers tab your outgoing is smtp not stmp or something like that.

[2Design]

22. yes I understand - fumble fingers can be problems but

as you can see from the error message - it shows the smtp.comcast.net server

[notadmblnd]

24. if you have nortons antivirus and firewall, disable it for a minute or two

close down outlook and open it back up

[2Design]

28. ok I did the turn off for 5 minutes - reopened OE and used send all

I had put a message to go out - nothing happened

[notadmblnd]

30. did you get an error message?

try sending yourself an e-mail

[2Design]

32. ok - I delete the last message and did it again and it went out

using OE

[notadmblnd]

33. good. nortons is your problem

always is for some reason. or you can read my last post and we can go over it together?

[2Design]

34. ok I sent you my number -

I do not have free minutes - so if you can call me that would be great

[notadmblnd]

17. under connection tab

small box should be unchecked

Next tab is security
certificate should be blank
encryptrting should be blank
algorithm 3des

under advanced tab

outgoing smtp: should be 25
incoming pop3 :shoild be 110
all other boxes should be unchecked.

is this all correct?

[2Design]

19. exactly - n/t

[philarq]

7. forget mail--

are you actually on-line with the machine?---if it is ONLY mail that is the issue you may need to set the account to send both ID and Password--or vice versa, and also make sure that the mail is accessing the correct port.

If you aren't on line at all and are switching from dialup to cable then you may need to check that you have changed the connection method from ppp to DHCP.

If you think you are on line but cant get anything in a browser window. see if you are actually on line by checking what your IP address is. if it starts 192.xx.xx.xx or 255.xx.xx.xx you may in fact not be on line at all

[2Design]

9. internet connection is not the problem

I can get online and access internet and web both through dial up and through cable

mail is the problem

mail with mozilla preferably is what I want to get working -

[philarq]

10. follow notadmblnd

he seems to be pointing in the right direction then

[notadmblnd]

3. you are having a problem with OUTLOOK?

nt

[2Design]

6. does not work with either email client - mozilla or outlook express

does not work over comcast cable

tried straight dial up and changing settings back to dial up and did not work

but comcast gives you a web mail account with internet connection
I can not pop that mail either