Call Centers-India

[bballny]

When will our CEO's finally understand that we hate call centers located in India. It is brutal trying to communicate.

[ItsTheMediaStupid]

1. When we organize and boycott anyone offshoring jobs

nm

[pokercat999]

3. Impossible...it's way beyond that now. The ONLY solution

is legislation and taxation.

[Matariki]

2. what do you mean by 'our' ceo's

the company you work for or something else? i almost like the idea of CEO's belonging to the commons, heheh

[bballny]

7. I own my own company

so I am my own call center. It is hard to believe that customer service has gotten this bad.

[hippiechick]

4. Conseco tried India ... didn't work. So now we're trying Jamaica.

+/- 200 call center folks about to be 'displaced' and aren't aware of it yet.

Happy New Year. I despise this company. :puke:

[Daphne08]

5. I just refuse to talk to them. They've taken American jobs and

I refuse to be a part of it.

[Vincardog]

6. When they quit being rewarded for Enron accounting and insider trading

[maveric]

8. Some San Diego Pizza Huts route the initial call to India.

Where you just place the order. Then the call is routed to the local shop where they take your information and payment options.

Why cant the local shop do all of that?

[sui generis]

10. because the local shop has union laws

and has to pay five times as much to each resource. In a call center in India you can make them work ten to twelve hours a day with no overtime for pocket change and they take calls from all over the U.S. and Canada.

Personally, I'd rather pay a few pennies more for my pizza to ensure that Americans get those jobs.

[sui generis]

9. a couple of things to remember

many are very tightly scripted via telephony, and they themselves depend on closing many calls with no incident status, so they just try to push through the script whether you appear to be having difficulty or not to keep their jobs.

It is pointless and unfair to get angry with them - they are just whatever resource got marshalled by that company. It is the company that made that choice that is the problem. You can always say you are having difficulty understanding them and ask to be transferred to a native english speaker to resolve the communication problem, which they will usually do immediately.

You can't clear up the outsourcing problem with the person on the other end of the line though - that requires political action, not just answering the phone.

[undeterred]

11. I heard of a company where everyone refused to call the helpdesk

after it was moved to India... they said it was so bad it wasn't worth the effort, and eventually the company brought it back.

I also interviewed for a job where the whole level 1 helpdesk was moved to India, and I would have been the only person onsite to deal with level 2 problems - I said "you're kidding, right?" I told them I couldn't imagine how that could work and I withdrew my application.

[Sadie5]

12. I know we shouldn't give them a hard time

but sometimes it is hard to understand them.

[Deja Q]

13. Dang. I post 50 offshoring-type posts and nobody responds.

BTW: CEOs don't give a flying fig for anything except money. They can claim "customer care" all they want. It's a pack of lies. You can choose to believe it all you want.