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Edited on Sat Jul-21-07 08:44 PM by Sarah Ibarruri
I thought you might find it interesting to read what they responded, and my response to their response:
> From: "Customer Relations" <info@starbucks.com> > Date: 2007/07/20 Fri > To: > Subject: Response from Starbucks Coffee Company - Case # > > Hello, > > Thank you for contacting Starbucks Coffee Company. > > The people who work at Starbucks are the heart and soul of our company. > We have always and continue to offer a total pay package of competitive > compensation, flexible scheduling, health care coverage for all eligible > employees, and company stock that connects to the success of our > company, which is why we call our employees "partners." In 2006, for the > eighth time, Starbucks was named a Fortune magazine "Top 100 Companies > to Work For > > We regularly solicit feedback from partners through surveys, roundtable > discussions, and daily conversation. In fact, in the most recent partner > survey, an overwhelming majority (86%) rated workplace satisfaction with > Starbucks as "very high." > > We're incredibly proud of this. > > Recently, partners made clear that compensation was an area they were > concerned about, and Starbucks responded by assessing compensation in > each of our markets, and providing wage increases to most store partners > throughout the country. Credit for these quality improvements belongs to > the partners, company leadership, and our ongoing collaboration. > > The IWW promotes an environment of mistrust, harassment and intimidation > among our partners. Most of their information is inaccurate, out of > date, or untrue. They make false claims of having won pay increases and > other benefits for Starbucks partners. It is inaccurate, and misleading > for the IWW to seize upon any credit for this or any other issue that > might garner the slightest media attention.
> According to its website, they call for "the abolition of the wage > system" and seek to "do away with capitalism."
> A handful of current and former disgruntled partners have been calling > themselves the "Starbucks Workers Union," a part of IWW Local 660, yet > of more than 5,000 Starbucks stores worldwide, the IWW represents none. > They have not been recognized by the National Labor Relations Board as > certified to represent partners at any Starbucks location.
> We respect the free choice of Starbucks partners and strictly comply > with the laws and guidelines associated with labor-organizing > activities. Despite IWW claims, no Starbucks partners have been > disciplined or terminated as a result of any IWW-related activity.
> Thanks again for contacting Starbucks Coffee Company. __________________
And here’s what I responded back to them: __________________
Thank you for responding. You’ve been so kind as to address points that you feel are valid, and I’d like to respond to some of those points if I may.
You allude to the fact that your employees are called partners. Why call employees partners if they’re not partners-in-fact?
Obtaining feedback through surveys, roundtable discussions, and daily conversation is not a valid way to obtain actual employee satisfaction. In order to obtain actual employee views, these have to be anonymous, mail-in opinion surveys which are neither bar coded nor numbered. To obtain employee opinions in front of their management is unreasonable. No employee of sound mind will state anything but the most high opinion of the company, unless they have a deep-seated desire to be escorted out the door.
Concerning the IWW (which I just looked up on the Internet), I don’t know of a single for-profit corporation that is a friend of unions. Unions represent bargaining power for employees. This is anathema to what for-profit corporations stand for and seek. For-profit corporations exist for one reason, and one reason only: profit. The higher this can be, the better. In fact, the ideal corporate situation is to be able to dismiss with wages entirely. This is the only reason so many American corporations have moved their operations to China, where they can pay $1/day to what is basically an indentured servant, to manufacture products that unemployed or underemployed individuals then purchase here.
A more extreme but true-history example of how for-profit corporations do not automatically have the well being of employees in mind, is the many companies which, during the Third Reich, used slave labor from concentrations camps, and, in lieu of paying employees, paid a stipend to the government for the use of the slaves. Some of these companies were and are perfectly "respectable" ones: Ford Motor Company, Audi, BMW, Daimler-Benz, Siemens, Leica Camera and Volkswagen, among others. Naturally, not having to pay employee wages made these companies highly profitable for their owners.
Now, that’s not to say that Starbucks has no good intentions. It does. I believe that Starbucks seeks to have an image of being a good company, and indeed it’s certainly one of the better ones, however, it is still a company.
Sorry this was so long-winded.
Take care
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