How Discounters Do It
Charles Kelber of Rockville paid $925 to Cheaptickets .com for three nights at the Westin Colonnade in Coral Gables, Fla. He was shocked on checking out to see on his bill that Cheaptickets had paid the Westin only $ 747 for the room. That was a price he was not supposed to see, and Cheaptickets offered him a $100 voucher when he complained. Kelber didn't want the voucher; he'd vowed never to use Cheaptickets again.
He had, however, run into a common practice among discount travel sites. They negotiate prices for blocks of rooms and probably wouldn't be allowed to pass on the full discount they receive even if they wanted to. Major hotel chains don't want to devalue the brand by selling rooms to the public too cheaply. They require third-party distributors to keep prices at a certain level. Hotels that vow that their own Web prices won't be beaten require distributors to keep rates as high as those on their own sites.
That's a nice windfall commission for agencies, but don't conclude that you paid more than you could have elsewhere. Though it's impossible to research prices for time gone by, prices at the Colonnade in the future suggest the Cheaptickets price was in line with prices available at other online sites, including the hotel's.
http://www.washingtonpost.com/wp-dyn/content/article/2008/05/30/AR2008053001253_2.html?sid=ST2008053001649