I Have Taken To Complaining To Corporations about BAD...

[rsmith6621]

....service.

Lately(last 2 months) when I get bad service I have been emailing the consumer affairs division at various corporate office to let them know what happened. I don't only complain I also offer solutions including paying better candidates better money....

Not to brag about what I have been sent by companies but it goes something like this...

3 nights lodging......2 nights at a Marriott property and 1 night at Motel 6

1 free oil and lube at a Jiffy Lube

A free order of flowers (up to $60.00) from Pro Flowers

2 Dinners at Olive Garden/Red Lobster

5 Ice Cream Sundays at Baskin Robbins

10 Meal Deal certs each from McDs and Buger King.

3 Drinks from Seattle's Best Coffee

Anyone else ever done this....The only reason I started this was to make light of the bad customer service and to let company's know they are getting what they are paying for.....mostly lack of concern.....

[elleng]

1. AH GOOD!

Coffee!

Ice cream!

[billyoc]

2. I was working in an office where someone managed to cut his tongue with a tootsie pop.

No shit, he cut his tongue with a damn lollipop. So we all collaborated on a tear stained letter to the corporate headquarters(Charms, or something). It was a fucking doozy, full of "...the beloved lollipop of my childhood...", blah, blah, blah. Long story short, I probably still have 10-15 cases of fucking tootsie pops around here somewere...

Oh, yeah! The guy who cut his tongue? We wouldn't let him have any. :evilgrin:

[Hardrada]

3. Excellent! I think Burger King owes me a meal. And Olive Garden

(a subject often discussed here) wait me wait a loooong time.

[silverojo]

4. Yes, I have

Haven't had time to do it lately, though there are a few I plan to take aim at in the near future.

The ultimate reward for complaining was when we bought a bad VCR, and fought the hell out of the manufacturer about it (when we discovered everyone we knew, who had this model, had the same problem). They shipped us a brand-new VCR, via UPS!

That's an unusual example, but yeah--it pays to complain. Not just for personal gain, but to help companies improve their service/products.

I've found that I've had zero success when e-mailing the company. I always send a snail mail letter, as it gets more attention and results.

[Booster]

5. I've only done this twice so far, but my internet service provider

immediately lowered my monthly fee by $20; I called the L.A. Times to tell them I no longer want the Sunday paper (it's bigger than all the papers for the rest of the week put together) and they also lowered the price by $10.

[nini]

6. I prefer asking to talk to a supervisor when someone goes out of their way to help

Their reactions are priceless and makes their day.

I only complain in extreme circumstances - otherwise I take my business elsewhere.