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The TimesBritons have grown accustomed to dialling call centres in Bangalore to check their bank details. But what if your bank’s back office was in an Indian prison — and was manned by criminals?
In what has been billed as “a unique public-private experiment”, an Indian outsourcing company that claims Royal Bank of Scotland and Goldman Sachs as clients is to employ inmates at Cherlapally Central Jail in Hyderabad to help to process bank paperwork.
About 250 prisoners — both convicts and those awaiting trial — will carry out work for Indian banks and insurance companies after receiving training in basic tasks such as typing application form details into computers.
They will also help to process insurance claims, said C. Narayanacharyulu, a director of Radiant Info Systems, the outsourcing company involved.
... In Bangalore and Mumbai BPO wages are rising sharply — a result of increased demand for outsourced services from Western companies thanks to the credit crisis. To try to tap into a cheaper pool of labour, BPO companies have started setting up offices in rural areas, where they can pay lower wages.
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http://www.timesonline.co.uk/tol/news/world/asia/article7124634.ece