We're Sorry You Ever Came To Our Store & Wasted Our Precious Time

[Swede]

And here I thought the customer was always right?



Believe us when we say, we have read some pretty nasty replies to customer complaints. But this latest example of a manager responding to a shopper's unsatisfactory experience, at a store called GASP in Australia, wins the Consumerist "You Are Deluded And Soulless" award.

The Herald Sun brings us the story of shopper Keara, who went shopping last week to find bridesmaid dresses for her wedding and another outfit for her bachelorette party.

At GASP, Keara says a retail associate named "Chris" was nice at first but then went all Mean Girls on her when he realized she wouldn't be making a purchase, making fun of her size 12 body and yelling, "Have fun shopping at Supre ... I knew you were a joke the minute you walked in."

http://consumerist.com/2011/10/australian-store-replies-to-complaint-by-being-like-suck-it-we-dont-care.html

[LibDemAlways]

1. I once set out to buy an inexpensive camera for my

pre-teen daughter. I did some research and called around to see which store had the model I was looking for. One asshole, when told what I wanted, responded, "We don't sell crap." Must have been related to Chris.

[ZombieHorde]

2. Funny. nt

[Blue_Tires]

3. wow...that's a pretty ballsy response...

I'm glad they are letting us know they are the all-powerful, all-knowing masters of the universe...I guess in my provincal ignorance I thought all they did was sell clothing...

I hope for their sake that when Kim Kardashian, Selena Gomez and/or Katy Perry come in they buy hundreds of thousands of dollars of merchandise to cover the loss of business from the unwashed masses...

BUT I will give them a slice of credit for coining the term "retail superstar"...Put that on a T-shirt and watch the tidal wave of cash come in...

[KT2000]

4. I once called Parker Paint

offices to ask a question about their paint. They gave me the phone number of someone to call and it turned out to be a retail store. When I asked my question he hung up on me. Always loved their paint but will not purchase it anymore.

[pipi_k]

5. I was in a snooty women's clothing store with a friend one time...

We were just looking around...a salesgirl (she gets called a girl because she was such a shit) walked over to us, looked us up and down, pointed to a set of stairs, and said, "The bargain basement is that way".

Wow.

[Sal Minella]

6. "Chris whom served you is a qualified stylist whom has a sixth

sense for fashion"

In case anybody wondered -- yes, we can safely assume that being "fashion forward" is NOT genetically linked to being "grammar-forward" in any way.

This letter is just hysterically funny in its pretentious garbling of the English language.

[Number23]

7. The response from the manager is so stupid it's terrifying

"Our product offerings are very, very carefully selected, so to ensure that we do not appeal to a broad customer base. This is something which is always at the forefront of our minds when undertaking buying duties.

The reason for this is to ensure that we only carry products which appeal to a very fashion forward consumer. This by default means that the customer whom is acclimatised to buying from "clothing for the masses" type retailers, is almost frightened by our range, sometimes we have found that this type of customer, almost finds our dresses funny, and on occasion noted comments such as 'it looks like a dead flamingo'. When we receive comments like this, we like to give ourselves and our buyers, a big pat on the back, because we know we are doing our job right, and modus operandi is being upheld.

Our range is worn by A list celebrities to the likes of Kim Kardashian, Selena Gomez and Katy Perry to name only a few. Now, as one might appreciate, the style counsel for these types of celebrities are not ones to pick "run of the mill" type clothing, and they do so on the basis to ensure that the styles are cutting edge, and only worn by a select few. Similarly these items are priced such that they remain inaccessible to the undesirable"

I can't figure out what's worse. The idea that this idiot thinks carrying hideous clothing that frightens people makes his shitty little store "cutting edge" or that he thinks Kim Kardashian is an "A list celebrity."

[cutlassmama]

9. so "undesirable" = "poor" in this twit's mind?

[tblue37]

8. The idiot manager who wrote that letter keeps using "whom" where

"who" is needed. This is called "false elegance," and it is the sort of pretension that can get a person mocked.

(He uses a lot of other words wrong, too.)

[eShirl]

10. "false elegance," -- It's right in line with their product, too. n/t

[Quantess]

11. I'll bet a dollar it was Chris himself who wrote that letter.

He intercepted it before it reached the manager, I am betting.

[alphafemale]

12. That's hilarious.

And to think I was afraid I was going to run slap out of snark today.