from Eli Saslow at WaPo:
http://www.washingtonpost.com/opinions/the-letters-that-make-obama-long-for-his-community-organizing-days/2011/10/12/gIQAbu6ckL_story.html . . . by the time I visited the president in the Oval Office earlier this year to talk about the letters, some of his aides had begun to wonder if Obama’s affection for the mail had outworn its usefulness. Gone were the post-inaugural thank you notes. Instead, Obama sometimes received letters addressed to “Dear Jackass,” “Dear Moron” or “Dear Socialist.” People wrote because they had lost their jobs, their homes or their relatives in the wars. Each day’s mail brought another deluge of hard luck and personal struggle, a wave of desperation capable of overwhelming the senses.
Most sobering of all for Obama, his self-described “direct connection” to Americans had also awoken him to a growing disconnect. People wrote because their problems demanded immediate attention, and yet the process of governing the nation was so slow that Obama sometimes felt powerless to help them.
A few times during his presidency, Obama admitted, he had written a personal check or made a phone call on the writer’s behalf, believing that it was his only way to ensure a fast result. “It’s not something I should advertise, but it has happened,” he told me. Many other times, he had forwarded letters to government agencies or Cabinet secretaries after attaching a standard, handwritten note that read: “Can you please take care of this?”
“Some of these letters you read and you say, ‘Gosh, I really want to help this person, and I may not have the tools to help them right now,’ ” the president said. “And then you start thinking about the fact that for every one person that wrote describing their story, there might be another hundred thousand going through the same thing. So there are times when I’m reading the letters and I feel pained that I can’t do more, faster, to make a difference in their lives.”
Months after these people wrote to the president, when I mentioned their letters to Obama, he remembered the details of their lives. Their letters had shaped his speeches and informed his policies, but it was their personal stories that stuck with him. “Reading these letters can be heartbreaking,” he said. “Just heartbreaking.”
read more:
http://www.washingtonpost.com/opinions/the-letters-that-make-obama-long-for-his-community-organizing-days/2011/10/12/gIQAbu6ckL_story.htmlsample of letters sent to the president from the American people and his responses: http://www.washingtonpost.com/wp-srv/special/politics/obama-letters/?sid=ST2010033004292