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Standard Chartered Bank.. "...uses Bain methodology recalibrated for financial services..."
Found this little gem on page 4 of this site
Maybe there is a connection to the "tax-troubles" 
http://reports.standardchartered.com/ar2011/servicepages/welcome.html
Consumer Banking
Our global NPS* is up 10 points from 39 to 49
*Net Promoter Score and NPS are trademarks of Satmetrix Systems Inc., Bain & Company, and Fred Reichheld. Standard Chartered uses Bain methodology recalibrated for financial services to calculate NPS
Wholesale Banking
We have consistently grown the number of leading clients that generate income in excess of $1 million, demonstrating our strong and consistent progress