You got a 'free' internet speed upgrade, then your bill went up
Melissa Shank and her fiancé moved into their apartment in late 2016 and bought a $90-a-month cable and internet package.
Two years later, the couple noticed their bill had spiked to $121. When they complained to their provider, Comcast Corp., they were told their speed had been boosted from 75 megabits per second to 150 Mbps, without their requesting it.
There was no additional cost at first, but price increases eventually kicked in after promotions and discounts ran out. “It just doesn’t seem appropriate,” said Ms. Shank, who lives in Lock Haven, Pa. “I wouldn’t be surprised if they purposely make the billing messy.”
Cable and telecom companies like Comcast, Charter Communications Inc. and AT&T Inc. are leaning heavily on their broadband businesses to propel growth as demand for pay TV subscriptions declines.
They are using a range of tactics to shift consumers onto faster, premium speed tiers. In some cases, that means boosting speeds free temporarily, then raising fees later. Some consumers say that when they call to complain about their bill, the provider assuages them by offering a higher speed at a promotional rate that eventually gives way to a higher price.
https://www.msn.com/en-us/money/companies/you-got-a-free-internet-speed-upgrade-then-your-bill-went-up/ar-AAG7Mq4?li=BBnbfcN