So I called Zappos to exchange some boots I had ordered (and was sent the wrong boots)...

[CTyankee]

and had a surreal experience with the lady on the phone. For some reason, she needed to confide personal stuff as became evident early in the conversation. Something went off the rails in our discussion about the style of the boot and she started to ramble...

---"not a good style of boot because not everyone likes a pointy toe. This man I was involved with would like something like that on me but it's not my style..." and then it got more and more personal about her relationship with some guy.

I was nice but I think I tried to hard to be nice.

Anyway, I think she needed somebody to listen to her because she upgraded my return and exchange with a non-pointy toed boot.

God knows what will arrive in a box from Zappos. I'm a little afraid to order something from that company again...

Edit to add: She went on my Facebook page while we were on the phone and told me that I looked nice and very interesting...

[JesterCS]

1. Sometimes people just need

Someone to listen, anyone.

[CTyankee]

3. It is sad. But I don't think she'll last long at Zappos.

[JesterCS]

5. Sadly in today's day and age of employers

You're probably right. Employers care little for mental/physical health. Only the bottom line of dollars

[Demovictory9]

2. I got a wrong number once. The elderly woman's cat had just died. we spoke a loooong time

[CTyankee]

4. Oh, that's terrible. Poor lady. she must have been all alone with her sorrow...

[renate]

12. That was extremely kind of you

[Chellee]

6. Uuhh... no.

At first, I thought this poor lady just is a people person and doesn't really understand professional boundaries. I also thought you're a nice person for not cutting her off. I thought all that right up until the point where she stalked you on Facebook. Now she's just creepy and wrong and all kinds of nope.

No, no, no, no... NO. Creepy Zappos Lady, stop that.

[CTyankee]

7. I just wanted to get the boots exchanged...I have the feeling she'll get canned (booted?) soon

enough...

[Skittles]

8. she needs a mental health evaluation

yes

[CTyankee]

9. Well, at least she emailed my free return label which I will take care of tomorrow...

[UniteFightBack]

10. You were very nice and kind...but Why the fuck is she going on your facebook page? Like her

ramblings weren't unprofessional enough...then she goes on snoops on your page??? Oh hell no.

[CTyankee]

11. I wonder if stuff like this is more prevalent than we might think. Anyone who has your name can

look you up on Facebook and see what you look like and learn personal stuff about you. It's not incriminating it's just creepy.