Every time I call a business for customer service

[Ohiogal]

Even before I’ve talked to a real person, they try to get me to take a “short survey” when the call is completed. Every. Damn. Time. Then I’m put on hold indefinitely.

Maybe businesses are short handed these days ..... or maybe I’m just getting short tempered from all the stress lately, but I’m getting sick of this shit!

Has happened to me three times today.

[Lulu KC]

1. Yes, same with mail order

I say the same thing almost always: stop spending your money on this and hire more people/pay people better/fix your online system so it works or whatever.
Unless I have a really great person help me. That's different.

I think it's late-stage-capitalism.

[marble falls]

2. With me its both: Businesses are shorthanded and I've gotten short tempered ...

there is a third possibility - experimentally they're trying to see how much delay they have till they start losing customers.

[Ohiogal]

5. I get a prescription through the mail

From one of these companies, I have to use them because that’s what my insurance pays for. So it’s doubtful they’ll lose me as a customer. I wish I could dump them and buy it somewhere else but I’m stuck with this one (unless I rob a bank to pay for it retail).

[marble falls]

7. Don't rob banks, write angry letters. It helps me keep from coming unglued with people ...

who truly deserve an "altercation".

[TEB]

3. Do you know I think you and my wife are related

You sound like her

[Ohiogal]

4. I prefer to think of it

As the great minds theory ....

[TEB]

6. Ah yes

We men lack that

[dameatball]

8. Agreed and it is prevalent.

[Jim__]

9. You can answer no to the request to take a survey.

I usually do.

[Ohiogal]

10. Oh I almost always answer no

but Why do they keep pushing these on us?

[lunatica]

13. It's one of those idiotic corporate style metrics

After someone answers you and helps you out the survey will ask how the experience was. Did you get good service. Was the person helpful, yada, yada.

It puts the employees who helped you on perpetual trial. Managers listen to the surveys and ride the employees incessantly. It all becomes jobs from cubicle hell for the employees.

It’s shitty for you but it’s a miserable job. And the fact that they put you on hold means they don’t have enough employees because their cheap ass policies are to drive their employees like slaves.

[KY_EnviroGuy]

14. Maybe this is their substitute for that shitty music....

they bored us with for all those years and perhaps a lot of people (like me) complained. Some of it was so loud and/or distorted it gave me a headache.

So, their management said: "We can't allow these customers to enjoy silence while they're waiting, let's hit them with a survey!".


KY...........

[TheBlackAdder]

11. Often they are evaluating their outsourcing firm or evaluating whether to outsource.

[Totally Tunsie]

12. Then, too, there are all those P.I.T.A. requests

that you write a review of products purchased through Amazon. Those really drive me nutzzzz.