Welcome to DU!
The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards.
Join the community:
Create a free account
Support DU (and get rid of ads!):
Become a Star Member
Latest Breaking News
General Discussion
The DU Lounge
All Forums
Issue Forums
Culture Forums
Alliance Forums
Region Forums
Support Forums
Help & Search
General Discussion
Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsTicketmaster Quietly Rewords Refund Policy to Jam Ticket Holders During Pandemic
.
Customers Scream After Ticketmaster Rewords Refund Policy During Coronavirus Crisis
Some customers are stuck with thousands of dollars worth of tickets.
Consumers who already had beef with Ticketmaster were even more furious after learning the company had quietly modified the language of its refund policy on postponed events.
Previously, the online event ticket seller had said on its website that it refunded tickets for both postponed and canceled events. Now, the website allows buyers to request refunds on postponed performances only if theyre being offered by the event organizers themselves, Digital Music News reported last week. Otherwise, buyers are welcome to try to resell their tickets on the companys website.
The number of postponed and rescheduled events has skyrocketed due to the coronavirus pandemic. Now, customers will have to eat most of those costs. Some customers who buy several tickets in advance are out thousands of dollars.
Ticketmaster, owned by Live Nation Entertainment, told The New York Times that the refund policy hasnt changed, and that the new language was simply a clarification of the way its always been.
But the companys website clearly used to promise refunds for events that had been postponed, rescheduled or canceled.
https://www.huffpost.com/entry/ticketmaster-refunds-postponed-coronavirus_n_5e9536fbc5b6cc788eae2e20
Huh, one of my kids was talking about how they couldn't get a refund for tickets, not sure if it was from them.
.
InfoView thread info, including edit history
TrashPut this thread in your Trash Can (My DU » Trash Can)
BookmarkAdd this thread to your Bookmarks (My DU » Bookmarks)
9 replies, 859 views
ShareGet links to this post and/or share on social media
AlertAlert this post for a rule violation
PowersThere are no powers you can use on this post
EditCannot edit other people's posts
ReplyReply to this post
EditCannot edit other people's posts
Rec (1)
ReplyReply to this post
9 replies
= new reply since forum marked as read
Highlight:
NoneDon't highlight anything
5 newestHighlight 5 most recent replies
Ticketmaster Quietly Rewords Refund Policy to Jam Ticket Holders During Pandemic (Original Post)
TheBlackAdder
Apr 2020
OP
I still have 12 tickets at three postponed Blackhawks games hanging out there...
tritsofme
Apr 2020
#7
ret5hd
(20,491 posts)1. Ticketmaster--the Monsanto of the entertainment industry.
Initech
(100,068 posts)2. Quietly? Hell no. We're pissed and they're going to know about it.
Takket
(21,563 posts)3. it should be pointed out that this doesn't work.......
when you buy a ticket you agree to their terms and conditions at the time of sale.
jmowreader
(50,557 posts)4. I suspect this falls under Force Majeure
Aristus
(66,328 posts)5. They call it 'Ticketbastard' for a reason...
Lucid Dreamer
(584 posts)6. To be expected. Ticketmaster has seldom been "consumer friendly ."
Just type ticket master complaints 1990s into a search engine for transgressions in their early years.
Customers are ignoring 30 years of history.
tritsofme
(17,377 posts)7. I still have 12 tickets at three postponed Blackhawks games hanging out there...
Im sure I will end up getting hosed in some direction.
Lucid Dreamer
(584 posts)8. Ahhh... Blackhawks in the '70s.
Bobby Hull on the ice and tickets were $5.00!
tritsofme
(17,377 posts)9. That would get you nearly half a beer today!
I still tell the kids, there was nothing like the old Chicago Stadium!