Frontier Airlines drops its customer service line

[Jilly_in_VA]

Frontier airlines will no longer let customers call a phone number in order to speak with a live agent. And while the budget airline is known for its cost-cutting measures, most major airlines still operate customer service lines.

Customers will instead have to rely on other ways to contact the airline: a chatbot on its website, a live chat available 24/7, its social media channels and even WhatsApp, according to Frontier spokesperson, Jennifer De La Cruz, who confirmed the news to NPR on Saturday.

The change, said De La Cruz, "enables us to ensure our customers get the information they need as expeditiously and efficiently as possible." She said the airline found that most customers preferred communicating through online channels.

When customers call the airline's now-defunct customer service line, they hear a prerecorded message telling travelers about the other options they have for contacting the airline.

"At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible," the airline's customer service line now replies.

https://www.npr.org/2022/11/26/1139291958/frontier-airlines-drops-its-customer-service-line

Here is your clear "shithouse of the skies" winner for the week!

[Turbineguy]

1. Maybe they had problems recruiting people

who like abuse.

[AllaN01Bear]

2. and if u have dont have either of these o well.

[Deep State Witch]

3. Wait

They actually had customer service?

[gldstwmn]

4. When I last flew Frontier I had to pay extra if I wanted to contact customer service.

My flight was a short one so I bypassed that option and there were no issues. I'm guessing others did the same.
But if there are serious problems, there needs to be someone to talk to.

[doc03]

5. They could save money if the passengers parachuted

at their destination.

[Talitha]

16. Hahaha - - don't give them any ideas!

Extra charge for the parachute rental, no doubt.

[lpbk2713]

18. Money back guarantee if it fails.

[DFW]

6. They must have said "how can we top American?"

American still has zero customer service WITH a telephone line (45 min waiting time if between 3 AM and 4 AM. otherwise much longer). Frontier now offers the same, but without the phone line to wait on.

[3Hotdogs]

7. Well, we don't need no fukin customer service.

The customers do but we don’t.

[2naSalit]

8. Guess customers...

Will just have to start calling the corporate officers, board members and shareholders then.

[Hassin Bin Sober]

9. Let the pilots take call center calls. They aren't doing much anyway.

[Dr. Shepper]

10. Fifteen years ago when I lived in CO

Frontier was my favorite airlines. Now I avoid them like the plague. They have gone nothing but downhill for the last five years or so.

[Initech]

11. What could possibly go wrong?

[Stinky The Clown]

12. Plans for 2023:

All aircraft will have only one free toilet. There will be three onboard pay toilets equipped to accept credit cards, Apple Pay, or currency in US or CDN cash.

$10 per use. 2 minute time limit.

[oregonjen]

13. Did you forget the

??? You can’t be serious!

[Fullduplexxx]

14. Everyone chasing those low low prices

[FlyingPiggy]

15. Wow. I will never fly them. It's hard enough much less when there's no customer service line.

WHAT IN THE ACTUAL FUCK. SMDH…

[Xolodno]

17. I'll blame the consumers.

Whenever I fly, I fall into the trap of looking for the best "price". So I start salivating on a price difference of five bucks, but the other airline provides better service. When I smack myself into reality, I realize an extra amount isn't so bad. I've flown first class for only a $50 more.

Most, just go for the lower price without thinking about the service. The fact that a number of airlines considered doing the "stand up chairs" says they know some customers will accept it if there is a lower price.