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global1

(25,247 posts)
Wed Mar 22, 2023, 11:18 PM Mar 2023

I Have A DirecTV Question - Don't Know Where To Ask It - So I'm Putting It Out In Gen. Discussion...

When I click on 'Guide' on my remote - the menu comes up and on the space (furthest to the left) the station ID & channel number comes up.

Today when I clicked on the guide - in that same space in the upper right hand corner a little white triangle with a + sign appears.

I don't know what that is for or what it means. I called DirecTV customer support and I asked that question - and it was like I was talking in a foreign language to them. They didn't know what I was talking about or what I was asking.

I was put on hold a number of times. Every time the lady I was talking to came back to talk - she was telling me that she checked my equipment and all was functioning correctly.

She didn't know what I was talking about - the white triangle with a + in it.

Frustrated - I told her to call me back when she finds out what that is all about.

Has anybody here seen the same symbol in that space on their guide? And do you know why it is there? and What it is about?

Any help would be appreciated.

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I Have A DirecTV Question - Don't Know Where To Ask It - So I'm Putting It Out In Gen. Discussion... (Original Post) global1 Mar 2023 OP
Sorry you're frustrated, global1. elleng Mar 2023 #1
Google says dweller Mar 2023 #2
How Come Customer Service Of DirecTV Can't Answer My Question?..... global1 Mar 2023 #3
I've several times encountered tech help that didn't know their product very well... Silent3 Mar 2023 #4
I'm seeing it here, too. Mr.Bill Mar 2023 #5

dweller

(23,632 posts)
2. Google says
Wed Mar 22, 2023, 11:27 PM
Mar 2023

It means, “there's extra content here.” Most often, that extra content is an on-demand program listing. Sometimes, it's more than that. It can mean that there are programs that have Restart enabled, meaning you can watch from the beginning even if you tune in halfway through


✌🏻

global1

(25,247 posts)
3. How Come Customer Service Of DirecTV Can't Answer My Question?.....
Wed Mar 22, 2023, 11:50 PM
Mar 2023

Why wouldn't they inform their users of this info?

Silent3

(15,212 posts)
4. I've several times encountered tech help that didn't know their product very well...
Wed Mar 22, 2023, 11:56 PM
Mar 2023

...the kind that responds to you as if you're the idiot, as if you're talking gibberish, because you've asked a question that isn't covered in their two-week training program.

It is indeed very frustrating.

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