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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsI'd Never Heard of "Membership Cheating" or "Membership Sharing" at Costco until today.
I'd Never Heard of "Membership Cheating" or "Membership Sharing" at Costco until today. Apparently people are loaning their membership cards to their friends and neighbors in order to shopping at Costco. It's not simply a matter of bringing your neighbor shopping with you and letting them add some items to your cart. Apparently, people are simply handing over their cards to non-members.
For as long as I've had a Costco membership, I've just "flashed" my card to enter the door (apparently that was just a courtesy-check to make sure you didn't forget and leave it at home before loading up with frozen goods.) But now I notice that they're looking at the photo on the card and checking the expiration date.
At self-serve checkout, it used to be scan-and-go ... now, positive ID and examination of the card is necessary.
What a hassle. The abuse must have been pretty bad and cutting into Costco's profit if they've started with these strict checks. Times are hard for everyone, I guess. That's a strong motivator to try and cheat-the-system.
intrepidity
(8,550 posts)Although if one had a Costco Cash card, that would also work.
You'd think Costco would be happy for the extra sales. It's not comparable to the Netflix model.
AZSkiffyGeek
(12,744 posts)I've never known them to allow nonmembers to use a member's card. Even with my wife, until we were able to get her own card, she could come in with me, but I needed to be the one making the purchase.
obamanut2012
(29,150 posts)We had to show we lived at the same address -- just being married wouldn't have been enough! You have to share an address and prove it.
csziggy
(34,189 posts)He can go on his own and buy whatever at Costco - usually he gets gas.
I still have my original card - without a photo. I guess they will make me get my picture taken next time I go in on my own. Not a big problem - I just never like having my picture taken and didn't want to take the time for it.
Oopsie Daisy
(6,670 posts)Otherwise, it's not worth the hassle to save $2.50 total. I'll just drive to the Wawa or the Sheetz instead. Savings is nice, but waiting is worse.
ProfessorGAC
(75,774 posts)The membership revenue, from which almost nothing is deducted as an expense, was over 70% of Costco's pretax profit last year. 4.2 billion out of 5.8 billion in profit.
Memberships are their single most important cash flow line item.
keep_left
(3,150 posts)Otherwise, you have to pay in cash or use the Costco credit card, and that is (or used to be) a separate thing from a membership card. Last I checked, you could still buy a membership without applying for the Costco credit card, which at one point was really an American Express card. I don't know what bank they're using now. But I don't have a credit card with them, and I either just pay cash or use my bank card (which I guess you can consider "cash"--sort of).
SCantiGOP
(14,651 posts)No difference in SC.
I went earlier in the week, walked in through the Exit (which they let you do so you can get to the service desk. I do it because I just resent the "papers please" routine) and did a self-checkout with no store personnel involved. I could have been using anyone's card.
lapfog_1
(31,580 posts)mostly to buy things she or they needed (dog food was the usual thing and I don't have a dog).
I would occasionally add something i needed (but since I live by myself, buying huge quantities of anythings makes no sense).
No one ever checked the card I displayed on the way in.
Oopsie Daisy
(6,670 posts)edisdead
(3,396 posts)You have someone tat WANtS to shop there, actually shopping there, and then you ban them for life?
Oopsie Daisy
(6,670 posts)Instead of letting it slide, and "encouraging" others to take a chance.
northlake9
(65 posts)I have been a Costco Member for 40 years and have been carded two or three times. I have never been offended or had problems doing so.
It is the people who dont want to follow rules of Membership who ruin the experience for those who do.
I have seen people getting all the way to checkout and not being able to complete the purchase because they were using someone elses card. They of course complained all the way out the door empty handed.
spooky3
(38,234 posts)To join.
hlthe2b
(112,703 posts)AZSkiffyGeek
(12,744 posts)They scan it before the order and place it on the register, then return it with the receipt.
Oopsie Daisy
(6,670 posts)In my case, they refused to touch it. I'd just hold it, and they'd scan it. (Sometimes they'd scan it through the plexi divider. But now the plexi dividers have been removed.)
Earl_from_PA
(294 posts)From other retailers. They have a very small markup (profit margin) on all products they sell. They make their money from the membership fee. Approximately 120 million Americans have a Costco membership. Even if all of them were the basic 'star' member, at 60 dollars annually., that's 7.2 billion in just membership fees. So they have a vested interest in stopping membership sharing.
spooky3
(38,234 posts)Earl_from_PA
(294 posts)It's 120 million card holders. So about 60 something million paying members.
spooky3
(38,234 posts)bif
(26,629 posts)Most stores try to see how much they can make on an item. Costco tries to see how little they can charge for an item. Works for me!
Sancho
(9,173 posts)You membership should match the shopper, and I've been in line when a group of people were stopped because they were using a borrowed card.
It's not that expensive to get a membership card, and we love Costco. My prescriptions are a bargain, and it's entertaining to shop there.
Oopsie Daisy
(6,670 posts)AZSkiffyGeek
(12,744 posts)But you dont have access to the best deals.
spanone
(140,936 posts)Oopsie Daisy
(6,670 posts)ProudMNDemocrat
(20,578 posts)The credit card has a bar code the cashier scans. That side also has my picture on it.
Anyone sharing their card to someone else is committing fraud. Plain snd simple.
hlthe2b
(112,703 posts)account since 2008. Well, she moved out of state but still has her original card and I'm still paying for the membership. Apparently, they now say you have to live in the same household or at least the same city/state. I'm rather pissed about that. If they try to confiscate her card when she uses it, I"m DONE. I'm a big COSTCO proponent, but that is not acceptable to me. They will undoubtedly claim that was always the policy, but I have old paperwork that shows that it was NOT a condition in 2008.
Goodheart
(5,760 posts)But I just don't see why they should abide card cheaters just to protect a smaller number of special cases.
hlthe2b
(112,703 posts)member to be on your account with you as long as both have cards with their own name and picture--as we both do. That was the rule then and now. The only difference is NOW they do not allow that designated person to be outside your residence, though when I called I was told they will allow it as long as they have their original card.
You need to rethink your attack on me. You are wrong and over the line.
Oopsie Daisy
(6,670 posts)That often pays MORE than the cost of the standard Gold Star membership, so our Executive Membership ends up being cheaper than a Gold Star card.
Goodheart
(5,760 posts)I referred to you as a special case. Perhaps you should reread my post.
Oopsie Daisy
(6,670 posts)(Rather than a continuation of the contract that was in effect at the time of the original membership.) Good luck!
FreeState
(10,702 posts)hlthe2b
(112,703 posts)The only way that would apply is if they provided that information to you PRIOR to auto-renewal and they did NOT. The onus is on the company to notify ongoing customers of any and all changes in their real or implied "contract" BEFORE any renewal. Otherwise, the original contract is ongoing.
inthewind21
(4,616 posts)been a member for over 15 years. Had my son on mine as my family member. They changed and decided they needed a piece of mail for him with MY address on it. It's not worth it for just me or just him because bulk is too much for just one of us. However if we split, it's great. Not to mention I only have to go every other time because we trade off. But when they kicked him off, I left mine expire and didn't renew.
Renew Deal
(84,661 posts)You can always add her as your wife.
WhiskeyGrinder
(26,216 posts)Oopsie Daisy
(6,670 posts)I'd read, and correct me if I'm wrong, that Costco makes most of it's money on membership sales. So if someone is taking advantage of member benefits without paying membership, then Costco has LOST the money they were entitled to. It was stolen. Therefore they've lost profit. (But, they're not anywhere near ending up in the red as a result, I agree.)
I just never had any idea that it was so bad and such a common thing.
Sympthsical
(10,833 posts)I have a Costco down the street, so we go once or twice a week. As everyone else is loading down for nuclear winter, I'll pop in for a gallon of milk. That kind of regular.
So they instituted this policy and didn't tell anyone. There are no signs on the doors, no signs at check-out. Nothing. The only reason I knew it was coming was because of a throw away article on CNN or something. So two weeks ago I pop in for a few things. I always use the self check-out. Cashiers never look at your card at self check-out. They barely acknowledge you're there at all.
I go in with my stuff, the stand-by employee leans over and asks me to turn over my card. She looks at the picture. It's fine.
Then an older Indian gentleman with a flatbed of stuff goes into self-check out. Same deal. Employee walks up to him and asks to see his card.
And then shit. goes. down.
Either he wasn't paying attention or he just didn't see the employee checking other people while they were at the check out. And remember - there are no signs anywhere about this policy. I looked afterwards to see if there was. But the, "I've been coming here for years and they've never checked!" to "You're doing this because I am Indian and this is racist!" went from 0-60 real, real fast. Loudly. The cashier wasn't white either. He started punctuating his pissed-offedness by kicking the case of bottled water on his cart.
Then my Filipino partner comes over from retrieving a packing box and goes, "Race war!" Dude has got to stop hanging around me.
It was fucking wild.
Costco needs to post signs.
MichMan
(16,579 posts)Sympthsical
(10,833 posts)He was pissed off they were checking.
Oopsie Daisy
(6,670 posts)Today, they were checking EVERYONE! (It would have been nice if there had been a sign AT checkout or AT the entrance... I would have known what to expect... and so would this upset gentleman.)
Sympthsical
(10,833 posts)He accused the cashier of not checking anyone else. She was floating around the scanner booths and just kind of leaning over and asking to see. But he was outside the scanning area and walking into it when she walked up to him and asked.
So instead of glancing over like she did with a few of us, she actually walked up to him.
It was interesting.
Oopsie Daisy
(6,670 posts)I'd have walked away and ducked behind the vitamin aisle (or the ladies room) until things calmed down.
Sympthsical
(10,833 posts)At my Costco, a lot of the time managers/supervisors stand in front of the store and just kind of . . . observe things. Like they're surveying their box kingdom. Once fireworks started, cashier called out "Manager!" and three of them materialized. The GM of this store was there (I know him). He is altitudinous. Like 6'7". And the customer was maybe 5'4. His neck was craned all the way back while he was yelling and pointing at the giant before him.
But we tapped because, eh, things to do. And standing there staring felt a bit shitty. If someone's having a bad day, they don't need gawkers on top of it.
Oopsie Daisy
(6,670 posts)Even in the "no-carry" states, people carry. It's insane.
People feel that "stand your ground" can apply to any situation.
2naSalit
(99,831 posts)They have the right to do so.
Oopsie Daisy
(6,670 posts)Sympthsical
(10,833 posts)And couples don't always have their own cards handy.
Most of the time I use my partner's card, because his is the dual membership/credit card thingy, and he wants us to use that one so he gets points or whatever. Mine's just a plain membership card that I leave in a kitchen drawer most of the time (I don't believe in wallet inflation).
If I hadn't known the policy and they checked that when I was alone, there would have been some questions, I'm sure.
dem4decades
(13,618 posts)their membership forcing Costco to look at the photos. I've said hello to the same people who work at Costco for years. The guy that helped me find Clorox wipes for my teacher son during the pandemic asked t see my photo ID card this past week. We know each other by name. The fact that he asked to see my ID, lets me know that he has no choice but to ask to see if person's card.
Just because someone is an asshole and makes a stink doesn't put Costco at fault.
Oopsie Daisy
(6,670 posts)dem4decades
(13,618 posts)today. my wife found 2 pairs of pants for $6.97 each. I'm sure you understand.
Oopsie Daisy
(6,670 posts)I refused to spend that much money on a pullover shirt and started buying his sport shirts at Costco. Great deals even if not on sale, and they always go on sale, too!! Now, ever summer sport shirt in his dresser drawers are Kirkland brand (or whatever brand is being featured at Costco that year.)
dem4decades
(13,618 posts)Oopsie Daisy
(6,670 posts)I need function and value over high fashion. And Costco gives me that.
I can freeze most everything that I buy in bulk. And my neighbor and I split the produce I bring home. Tomatoes, bananas, grapes, peaches, etc. doesn't freeze well. But bread does! Meat does. Some cheeses do.
dem4decades
(13,618 posts)Last edited Wed Jul 19, 2023, 07:14 PM - Edit history (1)
I was walking out with a cart with 2 vodka bottles and a couple bottles of wine, a guy walking towards me looked at the cart and said, "That's what I'm talking about, fuck the toilet paper".
It was just the needed levity during those dark days.
Oopsie Daisy
(6,670 posts)obamanut2012
(29,150 posts)Like 1970s newspaper photos.
Sympthsical
(10,833 posts)But Costco changed their behavior without notification, and it ended up with the man feeling suspected and singled out.
If you have a policy and never enforce it, you might as well not have the policy. And until recently, they almost never enforced it.
They should let people know, "But seriously, we're actually going to start checking now." I just posted a reply above about how I sometimes use my partner's card even though I have my own. Why not? They never check, particularly in self check out.
2naSalit
(99,831 posts)In five different states. Just sayin'.
Sympthsical
(10,833 posts)That's interesting. I shop at three different Costcos depending where I am. It's always wave the card vaguely at the door when you go in and the person nods and smiles at you while you both pretend they can see the tiny picture from ten feet away.
Then self check out, where an employee doesn't even approach you 90% of the time. And if they do, they're just asking if you want them to hand scan some heavy item in your cart.
I know they'll see your card in regular check out because they have to scan it. But I never use that.
2naSalit
(99,831 posts)I never use self checkout. I don't go there often, it's in another county, but I have a friend on my account and we went together recently and he didn't have his card with him. And at checkout we got in the line with a guy on his first shift on the register. He had a super with him watching... which may have been to our advantage. My friend's CC wouldn't work so he wrote a check but then the super decided that she needed to make sure he really had an account. Since we weren't lying she was very nice about it and we were okay with it since it really wasn't a big deal, I would have covered him but it worked out that they took his check.
There is always a check out at the door but they are only looking at register tape there. I always thought it was kind of lax but I always follow the rules so..?
Goodheart
(5,760 posts)Membership sharing is stealing.
Hekate
(100,132 posts)
.tightened up the return policy considerably. The reason we were given? College students renting a computer (or TV or whatever) for a semester, then returning it for a full refund as they were packing up to leave town after their papers were submitted. Lots and lots and lots of college students.
So, people have definitely abused their privileges and now this. I have no problem whatsoever with an extra ID check. I also have no problem taking a friend in and running their purchases thru first. But Im present, and Im on the hook for the charges until my friend pays me directly later on.
Someone asked why would Costco do this isnt a sale a sale? Well, yes and no. They have a very favorable business model. Their markup is low and their product line is excellent. All us members chip in a pretty low fee per year, which they count on in their profit margin. Their return policy is unbeatable. Their employees get benefits yes they do.
Basically, no one is forcing anyone to be a customer. They dont base their business model on driving out every mom and pop store in the county, selling dreck, and hiring people for such low wages that they have to apply for food stamps and other government assistance. Anyone who actually prefers Walmart well, ouch. If Vons or Ralphs is where you like to get your groceries, fine. (Personally, I like Trader Joes because the quantities are smaller and theres only 2 of us at home.) If you can get a better deal on appliances at Lowes, by all means we found our dishwasher and fridge at Lowes.
I realize Im responding to another poster as well as you, so didnt mean to go on too long.
Oopsie Daisy
(6,670 posts)And something that I'd do too if asked or if I had the time and extra room on my credit card.
Isn't is possible to buy someone a Costco Gift Card that they can spend in the store? (ie: without a membership needed) Is there a surcharge?
Hekate
(100,132 posts)Oopsie Daisy
(6,670 posts)Read More: https://www.mashed.com/155771/dont-buy-a-costco-membership-until-you-read-this/
Hekate
(100,132 posts)MichMan
(16,579 posts)Why should I have to pay money to shop somewhere ? Plus, who needs a quart of mayonnaise or a 5 gallon bucket of pickles. lol
Until, I needed a new computer last Fall and the one I really liked with specific features I needed was only available at Costco. So, I had to buy a $60 membership. I found I really liked shopping there! The nearest store is an hour away, but I am in the area every month or so and buy a few things there and fill up the gas tank. My car requires premium and it is 50-60 cents cheaper a gallon there, so in a fill up, I save at least $8. I am definitely renewing it
Oopsie Daisy
(6,670 posts)1) It makes it easier to calculate what I'm about to spend.
2) It's honest.
dem4decades
(13,618 posts)I'm all in on them protecting their members and their corporate philosophy.
obamanut2012
(29,150 posts)FakeNoose
(40,071 posts)I'm retired now and don't go out much. But I used to work in a suburb about 20 miles away, and there was a Costco less than a mile from my office. Shopping at Costco on my lunch hour or on the way home from work was g-r-e-a-t!
Nowadays it doesn't make sense to drive all that way just to shop at one store. I gave up my Costco membership years ago when I retired. (By the way, Sam's Club is much closer to me, and I never contemplated joining it.)
Renew Deal
(84,661 posts)You could use the self checkout for a while without a hassle. Now there is someone closely inspecting it. To be fair, it was always this way at the registers, but theyve been extra hostile around the self checkout.
Oopsie Daisy
(6,670 posts)But when it changes at self-checkout, it's an obvious change. Most of my trips to Costco are small ones. I never fill up the cart, and I've never used a flat-cart. (Except that one time we bought a TV). So it's easy to use self-checkout because it's always faster (and they always scan my birdseed or water without my having to lift it out of the cart.)