How Social Security has gotten worse under Trump

[CousinIT]

https://www.washingtonpost.com/politics/2025/12/29/trump-social-security-cuts-customer-service/

Archive:

https://archive.ph/khDQI

Customer service deteriorated by key measures as the agency enacted sweeping cuts in Trump’s second term, internal data and interviews show.

Updated December 30, 2025

The Social Security Administration — the sprawling federal agency that delivers retirement, disability and survivor benefits to 74 million Americans — began the second Trump administration with a hostile takeover.

It ends the year in turmoil. A diminished workforce has struggled to respond to up to 6 million pending cases in its processing centers and 12 million transactions in its field offices — record backlogs that have delayed basic services to millions of customers, according to internal agency documents and dozens of interviews.

Long-strained customer services at Social Security have become worse by many key measures since President Donald Trump began his second term, agency data and interviews show, as thousands of employees were fired or quit, and hasty policy changes and reassignments left inexperienced staff to handle the aftermath.

Exaggerated claims of fraud, for example, have led to new roadblocks for elderly beneficiaries, disabled people and legal immigrants, who are now required to complete some transactions in person or online rather than by phone. Even so, the number of calls to the agency for the year hit 93 million as of late September — a six-year high, data shows.

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"...trust in the agency has suffered..."

Reduced trust in the agency -- THIS IS THE WHOLE POINT OF TRUMP, REPUBLICANS, AND BISIGNANO DESTROYING SOCIAL SECURITY. Once trust in the agency is lost, it's much easier to privatize it, further decimate it, or shut it down.