Does it make any sense that a big ISP company (TW Roadrunner) has the world's slowest website?

[Armstead]

I'm just trying to get an answer to a simple question regarding my WiFi that isn;t covered in their help topics.

Apart from being very complicated, their website has to be the slooooooooooowest I've ever come across. It takes almost 5 mionutes to load a single page.

Grrrrrrrr....This total disregard of customer service is one reasons I hate modern corporate America.

[shraby]

1. Most places just pack the ads on their site with no thought to

their viewers..they are after the revenue period. They don't care how much it slows down their site.
Some will slow to the point they get hardly any people going there at all. That's the only way to fight the overload...stay away.

[LeftofObama]

2. UGH! Don't get me started on Time Warner!

I went to their cable office in the town where my mom lives and asked if they could send a customer service rep out to her house so we could all go over available packages together and see what she wanted to go with since she is stuck inside most of the winter.

The ***** behind the counter told me I would have to drag my 85 year old mother out in 30 below windchills to their office because they don't send reps out to do that kind of thing and she would personally need my mothers permission to change her cable package.

Needless to say I'm switching my mother over to DirecTV.

[dionysus]

3. or, you guys could have discussed it over the phone. the only people they'll send to your house

would be installation techs. not sure why you're upset over that.

[LeftofObama]

5. Really? Because she switched over to Time Warner cable when

a service rep knocked on her door and was selling various packages. They can't send the same guy around for an upgrade? My mother needs to see what's in front of her to make a decision. At 85 her mind isn't as sharp as it used to be and explaining cable packages over the phone would just confuse her.

[dionysus]

6. unfortunately, probably not. sucks but thats how it is.

[Submariner]

4. Good move for Ma

I had DirecTV for 4 years, but had to give it up a few months ago when I moved and had to go with Oceanic TW.

If for no other reason, in case you don't know it yet, the DirecTV remote is far more user friendly than the TW remote. With the DirecTV remote I could push the buttons, no matter where the remote was pointed, and get the desired response. The TW remote is an old technology line-of-sight piece-of-crap that is overall much more frustrating to operate.

[dionysus]

7. agree about the remote.. but i also had signal degredation\interference during a thunderstorm.

I wondered how it'd do during the winter, but never got the chance to find out because the city made me get rid of the dish...

[Submariner]

8. I lived in Falmouth on Cape Cod

and I would only get signal degradation if a violent lightning storm was passing over the CT/RI/Long Island corridor to my south, which was very rare. A couple of times a years for maybe a half-hour or so.

I had to go outside and sweep the dish off with a broom if the snow cover didn't slide off the dish. Armor-All made the dish surface slippery which helped the snow slide off easier.

[dionysus]

9. city code ended my satellite expiriment before i could try a winter.

couldn't put the dish on the roof because trees were blocking line if sight. installers put it on my side lawn.

few months later, got a letter from the city saying get rid of the dish. looked up the law, it said you can have a dish on a side or back lawn, not the front lawn.

go to city hall to file for a waiver. guy was very nice, explained to me;

1) if you live on a corner, a side lawn is also considered a front lawn
2) they only enforce the rule when people complain, which two people had
2b) often times, he explained, a landlord will get burned with a code violation, and out of bitterness, cruise the neighborhoods and phone in any violation they see out of spite
3) 99% of waiver applications get denied, don't waste $300 applying for one.

had I got the dish a year earlier before the code change, I'd have been grandfathered in. oh well.

[hunter]

10. Once again I am astonished there are places like this...

... our city does frown on boats and R.V.s parked out front, mostly because it's hard to tell if anyone is living in them simply by driving by.

But code enforcement doesn't pay attention to things that are not a public safety issues -- they'll only follow up on things like people renting out their garages or old campers for entire families to live in.

A satellite dish anywhere is simply unremarkable.

Furthermore, such restrictions on dish placement are, by federal regulations, illegal.

http://www.fcc.gov/guides/over-air-reception-devices-rule

[dionysus]

12. well, for what its worth, they said they only enforced it because 2 ppl complained.

and I know it wasn't my immediate neighbors.. drive by assholes is my guess.

it's not like the 80s when the dish was 12 feet wide! 3 foot pole and a 12" dish.. .sigh...

[steve2470]

11. this site ?

http://www.timewarnercable.com/en/residential-home.html#