Whistleblower exposes 5 dirty secrets of Comcast in interview

[DetlefK]

http://www.cracked.com/article_21756_5-reasons-working-comcast-worse-than-you-think.html

5. The customer-service doubles as a sales-service. (If you don't close enough deals, you are fired.)

4. There is so much specialization and so little communication that no one can tell whether a problem REALLY has been solved. But hey, that one guy you spoke with can now check your order as "completed".

3. Training for customer-service is with live accounts and on-the-fly. Quote: "Most people get around 30 orders wrong before they figure the system out."

2. If you call, you get transfered to a random call-center in Argentina, Mexico, the Philippines, the USA... And rotation is so high in call-centers that you have a 25%-chance to get an unexperienced guy who is new at the job.

1. They intentionally screw you over by violating the terms of the very "verbal contracts" they just sold you. Quote: "We know that once the technician is there, most customers will allow a 10 to 20 percent difference in their bill."

[840high]

1. I dropped Comcast two

weeks ago. They were late to our appointment, came out and told me could not connect downstairs cable. They charged me $60 for this. That was the last straw.