Holland America prioritized broken toilet over woman's cries for help

Those screams were heard by other passengers aboard the Holland America Line cruise -- for all the good that did.

Having filed a lawsuit against the Seattle-based cruise line, the woman’s attorneys contend 911 calls from other passengers were given a lower priority than reports of an overflowing toilet elsewhere on the ship. When a Holland America crew member did arrive, the front desk worker didn’t have a key to the woman’s room.

The woman, a Michigan resident, endured 45 minutes to an hour of abuse at the hands of Ketut Pujayasa, a room service attendant. Pujayasa, 29, is currently serving a 30-year term in federal prison after pleading guilty to attempted murder and aggravated sexual assault.

Speaking Thursday, Hickey said Holland America could’ve stopped the attack all together or at least shortened its duration by creating reasonable security protocols. Instead, the woman was left with broken bones in her face and back, brain damage and enduring mental problems.

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She’s very athletic, which is the only thing that saved her life,” he continued.
The woman was able to fight her way out of the cabin, where she was helped by other passengers and the ship’s crew. The ship docked in Honduras hours later and the woman was flown by air ambulance back to Florida.
http://www.sfgate.com/local/article/Attorney-Holland-America-failed-woman-raped-6293239.php